(Agile1)IT- UX Designer - Senior

[strong style="box-sizing: inherit; margin: 0px; padding: 0px;"]MSP Notes: LOWER PREFERRED APPROVED *** BILL RATE of ***/hr [strong style="box-sizing: inherit; margin: 0px; padding: 0px;"](VENDOR BILL RATE OF ***/hr) LOCAL CANDIDATES ONLY. The role is hybrid, 2 days a month in the office. Equipment: *** laptop will be provided. Any other tools will be provided by the vendor Expenses: with prior *** Manager approval, may expense for travel reimbursments for business related travels needed. TOP THINGS: Strong advocate for user-centered design Systems thinker for end-to-end experiences Clear communicator of design rationale Lead User Experience (UX) Designer - Mobile & Platforms Location: Oakland, CA (Hybrid) Department: Grid Research Innovation & Development Team Summary Help us change the electric utility industry from the inside! Join a small, high-performing team within Pacific Gas & Electric Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at ***. Role Overview Project Charlie is seeking a Lead User Experience (UX) Designer - Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function. The Lead UX Designer owns end-to-end experience design-researching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering. Key Responsibilities • Lead user research and discovery to understand customer behaviors and pain points • Conduct interviews, usability testing, surveys, and behavioral analysis • Capture and document current-state journeys and experiences • Translate insights into design strategies and requirements • Design user flows, wireframes, prototypes, and high-fidelity UI • Own and drive overall look and feel of the platform • Define and evolve design systems and guidelines • Partner with Product and Engineering to ensure feasibility • Facilitate workshops and stakeholder alignment • Lead usability testing and iterative improvements • Mentor designers and oversee external partners • Ensure accessibility, privacy, and compliance standards Minimum Experience • 8-10+ years of UX/UI or product design experience • Strong background in user research, interaction design, and mobile design • Experience across end-to-end product design lifecycle • bility to simplify complex systems into intuitive experiences • Experience with journey maps and design systems • Proficiency with tools like Figma, Sketch, or Adobe XD • Cross-functional collaboration with Product and Engineering • bility to lead and influence without authority Desired Experience • Experience designing customer-facing products at scale • Experience in regulated industries • Familiarity with data-rich or IoT ecosystems • Experience supporting launch and iteration • Experience working with external agencies Desired Characteristics • Strong advocate for user-centered design • Systems thinker for end-to-end experiences • Clear communicator of design rationale • Collaborative and cross-functional leader • Balances user, technical, and business needs • Comfortable with ambiguity What Success Looks Like • Customer insights drive product decisions • Platform delivers intuitive and cohesive experiences • Design influences product strategy • Teams align around a clear experience vision • Continuous improvements based on user feedback