AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

Description Application deadline: Jul 11, 2026 This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Strategic Business Development Manager, AI Customer Experience, will define, execute, and own GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers’ ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data, customer insights, and business acumen to navigate complex customer engagements and orchestrate cross‑functional stakeholders to achieve common goals. Key Job Responsibilities Build trusted relationships with C‑suite executives and business leaders within the most strategic Amazon Connect customers, partners, and prospective customers Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect and AWS Applied AI Solutions Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits Capture customer insight to influence product roadmap for Amazon Connect and AWS Applied AI Solutions Create scalable programs and best practices to unblock challenges and drive growth Serve as an Amazon Connect AI subject matter expert supporting broader internal teams Lead cross‑functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms A Day in the Life You’ll dive deep into Amazon Connect adoption data, market trends, and customer insights to identify growth opportunities, then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C‑suite executives as a thought leader in AI Customer Experience. Your day involves collaborating with both internal stakeholders—sales leaders, product teams, solution architects, customer success, marketing, and partner, etc., and external stakeholders—enterprise C‑Suite executives, line‑of‑business VPs, procurement, and finance—to drive cross‑functional alignment that delivers customer outcomes with Amazon Connect’s AI capabilities. Basic Qualifications 5+ years of Go‑To‑Market, Business Development, Sales, or Consulting experience 5+ years of customer‑facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence, CRM, Customer Data Applications, Contact Center‑as‑a‑Service, EUC, Supply Chain, Encrypted Communications, and/or Communications Services 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, Artificial Intelligence, Security, Hybrid, and/or Networking Experience developing strategies that influence leadership decisions at the organizational level Preferred Qualifications Experience negotiating complex deals with customers and partners or equivalent Fluency with enterprise AI use cases in Customer Experience, Sales, Service, and/or Marketing Experience relationship building and influencing at the C‑level of Fortune 500 customers Leadership experience in the CX or AI industry Experience working with new product/service development teams and their outbound functions Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. The base salary range for this position is 162,700.00 - 220,200.00 USD annually in USA NY, New York. Your Amazon package will include sign‑on payments, restricted stock units (RSUs), and benefits such as health, dental, vision, prescription, basic life & AD&D insurance, supplemental life plans, employee assistance program, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement coverage. The compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including 401(k) matching, paid time off, and parental leave. #J-18808-Ljbffr