AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

Description Application deadline: Jul 6, 2026 This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. AWS is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer. The Strategic Business Development Manager, AI Customer Experience, will define, execute, and own GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers’ ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data, customer insights, and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals. Key Job Responsibilities Build trusted relationships with C-suite executives and business leaders within the most strategic Amazon Connect Customer customers, partners, and prospective customers Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions Create scalable programs and best practices to unblock challenges and drive growth Serve as an Amazon Connect AI subject matter expert supporting broader internal teams Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms A Day in the Life You’ll dive deep into Amazon Connect adoption data, market trends, and customer insights to identify growth opportunities, then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience. Your day involves collaborating with both internal stakeholders—sales leaders, product teams, solution architects, customer success, marketing, and partner, etc—and external stakeholders—enterprise C‑Suite executives, line-of-business VPs, procurement, and finance—to drive cross-functional alignment that delivers customer outcomes with Amazon Connect’s AI capabilities. #J-18808-Ljbffr