Air Export Specialist

Air Export SpecialistLocation: Chicago, ILJob Type: Full-TimeAbout the RoleWe are looking for an experienced Air Export Specialist to join an established freight forwarder in Chicago. This is a hands-on operational role for someone who understands the full Air Export process from A–Z and can confidently manage shipments from initial booking or pre-alert through to final delivery or departure and file closure.This is a busy role, managing 25+ export files per week, so the right person will need to be organised, detail-focused and able to work at pace without compromising service or accuracy.Key ResponsibilitiesManage Air Export shipments from A–ZTake full ownership of shipments from booking/pre-alert through to final delivery, departure and file closureCoordinate bookings with airlines, overseas agents, customers and other service providersPrepare and process import and export documentation, including air waybills, commercial invoices, packing lists and shipping instructionsCoordinate air freight bookings, collections, deliveries and flight schedulesMonitor flight schedules, arrivals, departures and shipment milestonesCoordinate customs clearance and ensure all required documentation is in placeCoordinate with trucking companies, warehouses, carriers and overseas officesProvide proactive shipment updates to customersTrack shipments and ensure milestones are updated accuratelyManage a high-volume workload of 25+ export files per weekEnsure timely and accurate billing and file closureProactively identify and resolve exceptions, delays, documentation discrepancies and other operational challengesBuild strong relationships with customers, airlines, overseas agents and service providersEnsure customers receive a consistently high level of service throughout the shipment lifecycleWhat We're Looking ForExperience in Air Export/Freight Forwarding operationsProven ability to manage the full A–Z air export process independentlyExperience managing a high-volume shipment portfolioStrong knowledge of air freight documentation, customs clearance and delivery proceduresExperience working with airlines, overseas agents, customs brokers and trucking providersExcellent attention to detail and organisational skillsStrong written and verbal communicationAbility to prioritise effectively in a fast-paced environmentProactive, self-motivated and ownership-driven approach to workConfident problem-solver with a positive, solutions-focused attitudeSomeone who takes responsibility for their shipments and follows tasks through to completionStrong customer service skillsCargoWise experience is highly desirableComfortable working independently while contributing positively to a wider teamWhat We OfferCompetitive salary based on experienceOpportunity to join an established and growing logistics operationCollaborative and professional working environmentCareer development opportunitiesExposure to international air freight operationsA role where your experience, initiative and operational expertise will have a direct impactIf you're an experienced Air Freight professional who knows how to manage shipments from A–Z, takes ownership of their work, and is the type of person who naturally stays one step ahead, we'd love to hear from you.