Airport Operations Assistant - Aviation Department

ABOUT THIS POSITION In 2025, more than 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX), making it one of the busiest airports in the United States and a key hub in the nation's fifth-largest city. PHX is the largest of three airports in the Phoenix Airport System, which also includes Deer Valley and Goodyear airports, operated by the City of Phoenix Aviation Department (AVN). Together, these airports generate an annual economic impact of over $44 billion. The Aviation Department has vacancies for an Airport Operations Assistant position. This position will perform a variety of safety, security, and customer service tasks in airside and landside operations at the airport. Typical duties include extensive face-to-face public contact, handling inquiries, and complaints from airport users. Performing traffic, pedestrian, and crowd control functions. Responding to and aiding during aircraft and other emergencies. Conducting airport operational, safety, and security inspections as prescribed by federal regulations. Taking appropriate actions to ensure compliance with airport and federal rules and regulations, as well as Phoenix City Code. All Airport Operations Assistants are required to drive on City business. Applicants must have an acceptable driving record to be considered for employment. Currently, there are several regular full-time vacancies in the Landside and Airside Operations sections. IDEAL CANDIDATE Knowledge and experience of Part 139 Airfield and Part 1542 Security regulations and procedures is a plus. SALARY Pay Range: $22.52 to $36.68 per hour. Hiring Range: $22.52 to $33.27 per hour. Pay Range Explanation: Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Internal Only: Please understand that this is pay grade 344. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance. Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the pay grade. When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page . BENEFITS A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, click here for more details: Pension Information 401(a) and 457 plans with employer contributions Choice of generous medical HMO, PPO, or HSA/HDHP plans Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan Wellness incentive of up to $720 annually Dental, vision, and life insurance options Employer paid long-term disability Free Bus/light rail pass Tuition reimbursement program up to $6,500 per year Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period Federal Student Loan Forgiveness offered through Savi For more details, visit: Unit 003 Benefits MINIMUM QUALIFICATIONS Two years of experience serving as a security guard and/or working in an airport capacity or environment. Other combinations of experience and education which meet the minimum requirements may be substituted. Working conditions: You may be required to work irregular hours, second and/or third shifts, weekends, holidays, and evenings. This position requires working outside in a variety of environmental extremes such as heat, cold, rain, air pollution, and dust. This position also requires walking for prolonged periods which may include walking over rough, uneven, or rocky surfaces. All finalists for positions are subject to a criminal background check applicable to the department or position. The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers . Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, click here . The City job description can be found here . PREFERRED QUALIFICATIONS The minimum qualifications listed above, plus: Experience with emergency response. Experience with observation and inspections. Experience with rule enforcement and compliance. Experience providing excellent customer service. Experience working with and assisting customers in varying stressful situations. Experience resolving customer issues and providing information to the public in a friendly manner. Airport Certified Employee AAAE in Airport Operations or Airport Security or Airport Communications is a plus. Classes completed towards a bachelor's degree in aviation such as Aviation Management, Safety Science, Global Security and Intelligence Studies or any other Aviation related field is a plus. RECRUITMENT DATES Recruitment closes July 23, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future. HOW TO APPLY Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address. WE ARE HERE TO HELP Job interviews may be held by video or audio conference. If you are in need of computer resources, click here for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information. Explore other Employment Opportunities with the City of Phoenix . Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form . REFERENCE Airport Operations Assistant, JC:24010, ID# 62198, 07/06/2026, USM, GO, Benefits:003 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.