The Alumni Coordinator is responsible for contacting all adult clients and for fostering alumni engagement and continuity of care. The Alumni Coordinator offers support and resources as needed, gathers actionable constructive feedback about the client and family experience, repairs relationships as needed, and screens the need for readmission.

Requirements

• Outreach to clients at regular touchpoints to provide information on alumni services and to facilitate outcome data collection on target indicators

• Assists the facility in coordinating alumni meetings and events
• Timely documentation in Salesforce
• Maintain accurate and up-to-date database in Salesforce with contact and demographic information on program alumni
• Utilization of text/SMS technology to outreach to alumni
• Coordination of alumni emails & events
• Regular and accurate tracking and reporting of activities
• Familiar with all HIPAA laws and ensure all communication is HIPAA compliant.
• Works closely with Operations and Business Development to ensure superior coordination of care and expand resource network
• May be asked to assist in intake and patient registration
• Other duties as assigned

This full-time position operates from Monday to Friday with rotating weekends which will be scheduled based on the coordination of weekend Alumni events and the needs of the business.

This specific position encompasses Intake Registration Representative responsibilities (obtaining patient consents, collecting financial responsibility, registration in EMR). The ideal candidate will also possess advanced computer skills and event coordination experience.

Qualifications

• Bachelor’s degree preferred but not required
• 2 years of customer service experience in behavioral health required, experience with Substance Use Disorder cleints preferred
• Understanding of and ability to communicate with people of all educational and cultural backgrounds.
• Possesses essential telephone skills; communicates clearly and effectively
• General office and/or behavioral health environment, minimum 2 years preferred
• Experience with Salesforce and or business acumen is a plus

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Plum Creek Recovery Ranch is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

Additional Information

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at

Plum Creek Recovery Ranch seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. PCRR encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)