Job Description Summary The ideal candidate for this role possesses strong organizational and multitasking abilities, a solid understanding of service excellence and contract management processes, and effective communication skills. Self‑motivated, capable of working independently, and committed to sharing knowledge and best practices with team members. Job Description We are the makers of possible. BD is one of the largest global medical technology companies, dedicated to advancing health through transformative solutions. Our culture supports learning, growth, and empowerment. About The Role The North America Quote to Cash (QTC) Customer Operations team coordinates all aspects of customer support operations. Responsibilities include leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality. The role collaborates with cross‑functional partners to resolve complex issues and enhance overall customer experience. Key Responsibilities Ensure accurate execution of letter of commitments (LOC), customer set‑up and maintenance (CS&M), group purchasing organization (GPO) transitions and local contracts for new and renewal agreements. Serve as a key point of contact for internal and external inquiries related to pricing activation and membership. Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers. Support enterprise‑wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities. Understand and support BD’s business and membership strategies, communicating customer pricing eligibility for GPO and/or local agreement requests. Manage price activation transitions, ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members. Efficiently manage member account additions and removals across multiple ERP platforms using BOTs and automation tools. Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions. Maintain centralized documentation of membership‑related pricing exceptions in contracting playbooks. Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. About You Strong problem‑solving skills with sound business insight and attention to detail. Highly organized with the ability to manage multiple priorities and meet key performance metrics. Serve as a subject‑matter expert to support design and implementation of solutions that enhance accuracy, timeliness, and efficiency in LOC, CS&M, and GPO group transition processes. Partner with business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes. Work with varying teams to address contract execution activities impacting pricing accuracy. Participate in distributor calls as needed to resolve related issues. Efficiently manage and resolve a high volume of external and internal inquiries. Leverage automation and reporting tools to research and respond promptly to stakeholder needs. Education And Experience Required Bachelor’s degree (BA/BS) or equivalent professional experience. 1–3 years of experience in commercial contract operations or related fields. Strong Excel skills, including manipulation of large datasets and extraction of insights. Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView. Preferred Education And Experience Familiarity with ERP systems including SAP, Vistex, and JDE. Benefits BD offers a competitive compensation package and a comprehensive benefits program. Key categories include: Health and Well‑being Benefits Medical, dental, vision, and health savings accounts. Flexible spending accounts. Hospital care, critical illness, accidental injury, life, AD&D insurance. Short‑term and long‑term disability, long‑term care with life insurance. Other Well‑being Resources Anxiety management, wellness incentives, sleep improvement, diabetes management. Virtual physical therapy, mental health support, weight management, gastrointestinal health. Substance use management, extensive surgical and bariatric benefits. Retirement and Financial Well‑being BD 401(k) Plan, Deferred Compensation and Restoration Plan. 529 College Savings Plan, financial counseling, Baxter Credit Union. Daily Pay, college financial aid guidance. Life Balance Programs PTO, educational assistance, MetLife legal plan, group auto & home insurance. Pet insurance, commuter benefits, product discounts, scholarship opportunities. Service recognition awards, employer matching donation, workplace accommodations. Other Life Balance Programs Adoption assistance, backup day‑care, eldercare support, neurodivergent accommodations. EAP, paid parental leave, fertility and birth support. Leave Programs Bereavement, military, personal, Family and Medical Leave, jury & witness duty leave. Why Join Us? At BD, you’ll join a team that values your opinions, encourages authenticity, and fosters a culture of growth and accountability. Our inclusive, learning‑oriented environment allows you to thrive professionally and personally. Discover a mission‑driven company that invests in your career development. Apply To learn more about BD careers, visit EEO Statement Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics. Salary Range $35.30 - $58.20 USD Hourly #J-18808-Ljbffr