Position Details
Analyst Apply
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Analyst
Work Location: New Hudson, MI, 48165
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Dept: Plastic Card Services
Engagement Description:
SUMMARY
- Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist and support in the planning, coordinating, developing and implementing of approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.
- Analyse, process and/or expedite operational transactions; this may include timely resolution of problems.
- Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
- Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.
- Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.
- Assist personnel (both internal and external) by answering questions, supplying information and training.
- Represent department and division as requested on work groups and special assignments.
- Develop and maintain an effective working relationship with customers or partners.
EDUCATION AND/OR EXPERIENCE
- Bachelor's Degree in related field preferred.
- Two (2) to five (5) years experience in related field is required.
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
OTHER SKILLS AND ABILITIES
- Demonstrated knowledge/competency in the following areas:
- Claims or inquiry processing experience preferred.
- Analytical experience.
- Ability to produce statistical information from conceptual needs.
- Working with PC application and/or mainframe systems preferred.
- Effective verbal and written communication skills
- Ability to lead and contribute to process improvement programs.
- Excellent interpersonal skills necessary to interact with all levels of all personnel.
- Other related skills and/or abilities may be required to perform this job.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized
situations.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit and talk or hear.
- The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually very quiet.
ADDITIONAL INFORMATION
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
- They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- This job description does not constitute a contract for employment
TekWissen Group is an equal opportunity employer supporting workforce diversity.
