Analytical Instrument Service Engineer

Role: Analytical Instrument Service Engineer

Company: Intellectt Inc

Location: Lake County, IL (Onsite)

Employment Type: Contract (6 Months)

Interview Mode: Online interview

Job Description:

The Analytical Instrument Service Engineer is responsible for installing, calibrating, maintaining, troubleshooting, and repairing analytical laboratory instruments, including HPLC, GC, and mass spectrometry systems. The role includes performing preventive maintenance, chromatography system qualification, technical documentation, customer support, and collaborating with cross-functional teams to ensure reliable instrument performance and compliance with laboratory quality and safety standards.

Responsibilities:

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• Install, calibrate, maintain, troubleshoot, and repair analytical laboratory instrumentation, including HPLC, GC, and mass spectrometry systems.
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• Perform routine and preventive maintenance to maximize equipment reliability and minimize operational downtime.
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• Execute chromatography system qualification using NIST-traceable standards and verified testing protocols.
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• Perform advanced instrument diagnostics and root-cause troubleshooting for complex mechanical, electrical, and fluidic system issues.
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• Utilize Empower chromatography data systems and Computerized Maintenance Management Systems (CMMS) to document service activities and maintain compliant records.
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• Provide exceptional customer support, technical assistance, service coordination, and follow-up planning across cross-functional teams.
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• Train technicians and laboratory personnel on standard operating procedures, instrument care, and routine maintenance best practices.
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• Ensure all service and calibration activities strictly comply with laboratory quality systems, regulatory guidelines, and safety protocols.
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• Support local travel between customer and facility sites as required to execute field service operations.
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Required Skills:

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• Bachelor's degree or higher in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology, or a related field preferred; or an Associate degree / High School Diploma (GED) with at least 5 years of directly relevant experience.
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• 3+ years of hands-on experience in analytical instrumentation maintenance, calibration, repair, and diagnostic troubleshooting.
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• Hands-on expertise with chromatography platforms (LC, GC, HPLC/UPLC, SFC), spectrophotometers, and mass spectrometry systems.
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• Demonstrated experience calibrating and validating equipment utilizing NIST-traceable standards.
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• Proficiency with chromatography data software, particularly Empower.
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• Experience utilizing CMMS platforms for work order management, equipment history tracking, and service documentation.
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• Strong technical documentation, problem-solving, time management, and customer-facing communication skills.
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Pay Scale: $33–$35/hr on W2

Benefits: Employees hired into this position are eligible for the following benefits, subject to applicable plan terms and eligibility requirements:

Health Insurance: Medical, dental, and vision insurance options are available through a third-party provider. Employees are responsible for paying the full cost of their insurance premiums.

Retirement Benefits: A 401(k) retirement savings plan is available. No employer matching or other employer contributions are provided.

Paid Time Off (PTO): No PTO other than that required by applicable state and local laws.