Analytics Engineer

Detail-oriented with excellent organizational skills and the ability to manage multiple tasks.

Ability to work independently in a fast-paced environment and meet quick deadlines.

Knowledge of Callminer (or other speech analytics software) required.

Knowledge of Tableau reporting.

Ability to perform coding, programming, and operation of voice recordings within software and its interface (API) platform.

Serves as liaison to IT Data Analytics to ensure software coding and administration results in timely, accurate Tableau reports and dashboards.

Assists junior teammates with the coding, programming, and operation of the software interface (API) platform.

Strong verbal communication skills; strong writing and composition abilities.

Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.

Strong influencing and negotiation skills; consultative and collaborative work style.

High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.

Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.

Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.

Strong project management and time management capability.

Self-directed and comfortable working with ambiguity and uncertainty.

High degree of professional maturity, integrity, ability to maintain confidential data and information.

High degree of business acumen; strong technical aptitude.

Strong Microsoft Office skills

Must Have Skills: Strong experience in CallMiner

For applications and inquiries,