Application Customer Support

Responsibilities Resolve complex customer software issues for industry‑leading construction accounting and project management solutions. Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers. Collaborate cross‑functionally with development and other departments to influence the evolution and improvement of our software. Manage and document high‑level customer interactions within a CRM to ensure seamless service delivery and data‑driven insights. Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds. Requirements Familiarity with accounting, full‑charge bookkeeping, AP, AR, or a relevant business discipline. High level of empathy and the ability to communicate technical concepts clearly to diverse audiences. Experience utilizing AI‑powered support tools such as chatbots or virtual assistants to enhance customer service. Strong proficiency in Google Suite and the ability to maintain a predictable, full‑time support schedule. #J-18808-Ljbffr