Position Details
Application Developer - IVR/Contact Center Systems Apply
Job Description
Job Title: Application Developer – IVR/Contact Center Systems (Hybrid – Harrisburg, PA)
Location: Harrisburg, PA (Hybrid – 1 day/week onsite, must be a Pennsylvania resident)
Compensation: $80,000 – $120,000 DOE (Depending on Experience)
Employment Type: Full-Time
About the Role
Abel Personnel is partnering with a mission-driven organization in Harrisburg, PA, to find a highly skilled Application Developer with expertise in Interactive Voice Response (IVR) systems and contact center application development. This is a hybrid role (1 mandatory day in-office per week) ideal for a Pennsylvania resident who thrives in building enterprise-grade applications that support customer interaction, telephony integration, and business process automation.
Key Responsibilities
- Design, develop, and maintain IVR applications using Concentrix, Intervoice Development Studio, and Interaction Composer
- Utilize ECMAScript and related JavaScript technologies to enhance user experience
- Build ancillary applications using C# and VB.NET (preferred)
- Integrate contact center systems with telephony platforms and third-party APIs
- Interpret technical specifications to build application solutions in alignment with business needs
- Conduct unit and functional testing to ensure robust, bug-free code
- Participate in code reviews, technical documentation, and peer collaboration
- Maintain source code repositories and follow version control best practices
- Provide occasional on-call production support and troubleshooting
Required Skills and Experience
- 3+ years of hands-on programming experience in enterprise environments
- Proficiency in IVR/contact center development platforms such as Concentrix or Intervoice
- Strong understanding of telephony systems, API integrations, and Java EE
- Experience with SOAP, REST, and Web Services
- Proficient in Structured Query Language (SQL) and working with relational/NOSQL databases
- Experience in the full Software Development Life Cycle (SDLC)
- Familiarity with mainframe application development a plus
- Strong knowledge of object-oriented programming and best practices
- Excellent verbal and written communication skills
Preferred Qualifications
- Bachelor’s degree in Computer Science, MIS, or related technical field (or equivalent experience)
- Prior experience with C#, VB.NET, or other .NET languages
- Knowledge of system integration in highly regulated or public sector environments
Work Environment & Requirements
- Hybrid Schedule: 1 day per week in the Harrisburg, PA office
- Residency Requirement: Must be a current Pennsylvania resident
- Availability for occasional after-hours support as needed for production issues
Why Join This Opportunity?
This role offers the chance to work on impactful projects within a stable, community-focused organization. You’ll be part of a high-integrity IT team that values innovation, clear communication, and collaboration—supported by a recruiting partner (Abel Personnel) who puts your career goals first.
Working with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.
We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!
