Iron Mountain is seeking a talented and self-driven Platform Engineer (Level 3 Support) to join our Enterprise IT team. In this role, you will be responsible for delivering world-class operational excellence and designing automation tools to enhance application self-healing and monitoring. Our team manages the full lifecycle of customers’ physical and digital records, offering predictive insights into their data. We are expanding and developing innovative products using cutting-edge technology in machine learning and cloud services, while also supporting existing digital solutions across various platforms and architectures.What You’ll DoIn this role, you will:Drive automation and operational efficiency: Conduct deep analysis of solutions and operational procedures to identify opportunities for tooling; design and implement automation tools using Python or Bash to handle monitoring, alerting, and application self-healing.Collaborate with Engineering, DevOps, and Clients: Proactively communicate with cross-functional teams to resolve issues, join critical incident calls to assist in application tuning, and onboard new clients onto our digital solutions to ensure high customer satisfaction.Ensure system stability and continuous improvement: participate in root cause analysis (RCA) and deep-dive troubleshooting to find permanent solutions, maintain documentation to eliminate technical debt, and manage application monitor notifications to proactively address problems.What You’ll Bring3+ years of relevant work experience in engineering or L3 support, with a specific focus on creating tools for automation, debugging, and monitoring enterprise-level applications.Strong knowledge of common scripting languages (Python, Bash), Linux/Unix operating systems, REST APIs, and basic SQL/Elasticsearch queries. Experience with Google Cloud Platform (GCP) and full-stack troubleshooting (HTML, JavaScript) is highly preferred.Proven ability in root cause analysis, deep technical troubleshooting, and working independently in a fast-paced, 100% remote environment.Bachelor's Degree in Engineering or MCA, or equivalent experience.What We OfferLocation: Remote / Global.Competitive compensation and benefits aligned with the experience.Paid time off and holidays.Flexible work options to support work–life balance.Opportunities for continuous learning and professional growth.Call to ActionIf you are a problem-solver passionate about automation and looking to make an impact on global digital solutions, apply today to join the Iron Mountain team!