Application Support Analyst - Credit & Rates eTrading

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values – proximity, teamwork, diversity, excellence – our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.Context :We are seeking an experienced Application Support Analyst to join a global Front Office Technology team supporting a leading financial institution's Fixed Income eTrading platform. The team provides production support for Rates and Credit electronic trading across global hubs in New York, London, Tokyo, and Singapore.As a front office support analyst, you will be embedded within the trading environment, owning incident resolution, platform monitoring, and continuous service improvement across a complex, high-availability eTrading stack, including the ION platform, in-house pricing engines, and algorithmic trading components.Your Role :Incident & Problem ManagementOwn P1/P2 incidents end to end, driving root cause analysis and post-mortemsCommunicate with internal stakeholders and management during incidents and follow-upsLog all support issues in the incident management system with full detail and ownershipInitiate and coordinate task forces for critical incidentsLiaise with upstream and downstream support teams as neededApplication Monitoring & Platform CoverageMaintain 99.9% global uptime across the Rates and Credit eTrading platformMonitor and troubleshoot production applications including: Market connectivity (ION), Algorithmic trading, Auto negotiation, Pricing engines, D2D and D2C flows, Booking systemsOversee system state and data correctness throughout the trading day; coordinate hand-offs with Follow-the-Sun teamsPerform system administration and update production KPIsContribute to monitoring migration projects using Python scripting (e.g., SCADA-based monitoring)Knowledge Management & DocumentationMaintain team knowledge base and support procedures on wikiProvide end-user training on application usageEnsure Follow-the-Sun and regional teams are trained on new releasesProduce and distribute daily handover documentation to global support teamsService ImprovementProactively track trends in application behavior and escalate risks to development and production teamsEnsure application support logs are meaningful and actionableDrive reduction of manual interventions through automation and enterprise toolingRelease ManagementParticipate in release cycles: functional validation on staging and production environmentsReview and coordinate deployments and post-release checksCommunicate Release Notes to relevant stakeholdersWhat We’re Looking For :Proven experience in application support within a Front Office trading environmentStrong understanding of Fixed Income / Rates products and electronic trading workflowsHands-on experience with the ION platform and/or equivalent market connectivity solutionsFamiliarity with algorithmic trading systems, pricing engines, and STP workflowsProficiency in Python scripting for monitoring and automationExperience with incident management systems and ITIL-style processesAbility to diagnose and resolve complex technical issues under time pressureExcellent communication skills, able to explain technical problems to non-technical stakeholdersExperience working in a global Follow-the-Sun support model is a plusThis role offers a gateway into the heart of New York’s financial markets, with the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.