Join to apply for the Application Support Analyst role at AllianceHCM Get AI-powered advice on this job and more exclusive features. Job Summary Application Support Analyst responsibilities include assisting clients with specialized reporting and data management, handling escalated client issues across Alliance HCM solutions, and managing workload through the Case Ticketing System in Salesforce. The role requires effective communication with management regarding timelines, troubleshooting client questions, and coordinating with team members to resolve client case tickets. You will verify the accuracy of client and employee data prior to the first live payroll when working with the implementation conversion team. Heavy phone and detailed email follow-up communication are expected, with a flexible schedule when workload demands additional hours. Responsibilities Assist clients with specialized reporting and data management Help with escalated client issues on all aspects of Alliance HCM solutions Manage workload and client requests through Case Ticketing System in Salesforce Communicate with management regarding timeline deadlines being pushed or met Troubleshoot client questions to provide timely and accurate solutions Engage team members as needed to ensure all client case tickets are resolved Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team Heavy phone client communication and detailed email follow-up communication Ability to work a flexible schedule when workload warrants additional hours Desired Skills And Experience Strong focus on customer satisfaction Strong organizational and problem solving skills Ability to multi task and meet deadlines Proficient with Microsoft Office products (Excel, Word, etc) Major in technology, Human Resources, or related fields preferred Knowledge of Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing is helpful Why Alliance? Great small company atmosphere - that you can help shape into a great big company atmosphere Generous salary consistent with qualifications 100% paid health insurance, 401K with match, 100% paid HSA, profit sharing Work on a fast growing team with tenured experience to learn from Company Overview AllianceHCM (Alliance) aims to be the largest independent Human Capital Management (HCM) company in the United States by providing the most advanced technology to customers through its proprietary, single database, cloud-based software. To meet this goal, Alliance constantly strives to innovate and create best-in-class human capital management solutions. Current products include: Recruitment, Applicant Tracking & Onboarding Solutions, Payroll Processing, Learning Management Systems, ACA Tracking & Compliance Services, Tax Processing, Benefits Administration, Employee Engagement Solutions, and many others. Job Posted by ApplicantPro Seniority level Entry level Employment type Full-time Job function Information Technology Industries Human Resources Services #J-18808-Ljbffr