Application Support Analyst Supply Chain Systems Apply
Location: Remote (US)
Salary: $90K - $100K base + 10% performance bonus DOE & Geographic Location
A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
About the Role:
Applied Value Technologies is looking for a Supply Chain Systems - Application Support Analyst to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.
About You:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused with a commitment to delivering high quality support.
Responsibilities:
- Provide day-to-day functional and technical support for Oracle Fusion SCM with an emphasis on the OTM module.
- Troubleshoot and resolve issues related to OTM configurations, workflows, and integrations.
- Monitor system performance and proactively identify potential issues, providing timely resolutions.
- Manage and resolve service requests, incidents, and problems within SLAs.
- Collaborate with business users to gather requirements and configure the OTM module to meet business needs.
- Optimize existing OTM configurations and workflows to improve efficiency and effectiveness.
- Implement and support system enhancements, including patches, upgrades, and new features.
- Create and maintain detailed documentation, including functional specifications, process flows, and user guides.
- Work closely with IT teams to ensure seamless integration between Oracle Fusion SCM, OTM, and other enterprise systems.
- Support data migration, data integrity checks, and data reconciliation activities.
- Develop and execute test plans for OTM-related enhancements and integrations.
- Liaise with business stakeholders to understand their needs and provide effective solutions.
- Work with Oracle support and other third-party vendors to resolve complex issues.
- Participate in cross-functional project teams, contributing expertise in Oracle Fusion SCM and OTM.
Requirements
- Minimum of 3-5 years of experience in supporting Oracle Fusion SCM with a focus on the OTM module.
- Proven track record of managing and troubleshooting OTM configurations, workflows, and integrations.
- Experience with other Oracle Fusion SCM modules is a plus.
- Strong knowledge of Oracle Fusion SCM, specifically the OTM module.
- Proficiency in SQL, PL/SQL, and other Oracle development tools
- Familiarity with EDI, XML, and other data exchange formats.
- Experience with Oracle Fusion cloud architecture and security best practices.
Preferred Qualifications:
- Oracle Certified Specialist in OTM or Oracle Fusion SCM.
- Experience with Agile or other project management methodologies.
- Prior experience in the logistics, transportation, or supply chain industry.
Benefits
- Competitive salary + performance bonus
- Unlimited paid leave
- 100% employer - paid healthcare benefits (medical, dental vision)
- Sick leave accrual
- 100% paid parental leave - up to 16 weeks
- $1,200 Learning & development allowance (annually)
- $1,200 Health & Wellness allowance (annually)
- Employee referral program
- 401k match up to 4%
- 12 paid holidays annually
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.
