Application Support Engineer Apply
Application Support Engineer
HIGHLIGHTS
Location: Phoenix Metro
Position Type: Direct Hire
Hourly / Salary: BOE
Our client is looking for a Application Support Engineer to join their team!
Job Description
Overall Purpose
This position is responsible for stability, performance, and growth of key business platforms. Partnering with Development closely and new functionality with a focus on application performance and stability.
Essential Functions
- Document, manage and support code deployments into the User Acceptance Testing (UAT) environment, and performing the appropriate functional, regression, performance, and other assisted testing requirements; once validated, create Kanban stories to support staff for off-hour deployments within approved change windows
- Participate and contribute to Agile Release Train (ART) meetings (grooming, sprint reviews, standups etc.) and support work to complete the company’s objectives while maintaining EWS control standards
- Review and help clarify, update, and manage Business Review Documents (BRD), Production Readiness Checklists (PRC) or Non-FunctionalRequirementsare appropriately completedand made available to team members to review
- Identify application performance challenges from monitoring, customer feedback, or team member feedback and suggest technical solutions to product or ART teams to increase performance and remove customer friction
- Create, update, organize, share information and documentation focused on applications, services, infrastructures, business requirements, testing, and other processes and/or procedures.
- Partner with all integrated applications and teams in Identifying, clarifying, collaborating, and executing infrastructure upgrades and vulnerability remediation
- Responsible for second and third level business functional and systems support including coaching support engineers on code deployment to Production environments
- Provide training and mentorship to Production Reliability Engineers, and Production Control Analysts
- Working closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate and agree upon requirements, priorities, etc.
- Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLA’s) are met
- Provide or automate reports and status updates for timely delivery required for projects, leaders, and others.
- Identify areas where efficiencies and/or automation could improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Working with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.
- Prioritize, managing and keeping current tasks, stories, and assignments within team Kanban board
- Managing and replacing certificates as required
- Assist in, triage, manage, and support incidents tickets and their corresponding Service Level Agreements
- Assist in creation, standardization and use of external communications to notify customers with timely notice of upcoming maintenance activities or application impacts
- Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data.
Minimum Qualifications:
- Minimum of 5 or more years of related experience
- Education and/or experience typically obtained through completion of a bachelor’s degree in Computer Science, Business, or related field.
- Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
- Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures
- Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
- Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
- Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
- Advanced knowledge of platform architecture systems and requirements.
- Ability to manage multiple priorities
- Strong attention to detail and accuracy.
- Effective verbal and written communications skills.
- Background and drug screen.
Preferred Qualifications:
- Knowledge and/or experience with customer implementations is a plus.
- Amazon Cloud certification
- Knowledge of Unix/Linux command line
- Knowledge of Oracle or SQL databases
- Knowledge of AWS
- Familiar with application monitoring tools (i.e. AppDynamics or Dynatrace)
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