Role Description:

Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.

ITIL foundation Certification desired Basic knowledge of SDLC Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)

Strong technical skills PLSql, Unix, Unix shell scripting Experience on scripting including Shell Python

Ability to quickly receive and process information, make appropriate risk-based decisions

Excellent communication skills, both oral and written Effective issue management skills, problem identification, root cause analysis, and solution recommendation

Experience in enterprise incident management practices, monitoring and performance tools Experience with Monitoring Tools

Responsibility: Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.

ITIL foundation Certification desired Basic knowledge of SDLC Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)

Strong technical skills PLSql, Unix, Unix shell scripting Experience on scripting including Shell Python Ability to quickly receive and process information, make appropriate risk-based decisions

Excellent communication skills, both oral and written Effective issue management skills, problem identification, root cause analysis, and solution recommendation

Experience in enterprise incident management practices, monitoring and performance tools Experience with Monitoring Tools