Role: SaaS Engineer x2 – Automation/DevOps & Administration/Process Improvement

Location: Remote / EST Hours

Job Description Summary 

Sr. Application Support Engineer- Automation/DevOps

Responsibilities:

• Build custom integrations to connect core enterprise collaboration tools and enterprise software/services

• Identify and engineer workflow automation solutions

• API Development

• Source Control management

• Assist with audit/investigation and remediation work to reduce the number of available applications/tools

TOP Needs

Required experience:

• Automation/Scripting with Python, Golang, or Ruby

• Experience with Google Workspace, Slack, Zoom, and other SaaS solutions

Preferred experience

• Experience with Google Workspace API's or Slack API's

Sr. Application Support Engineer- Administration/Process Improvement

Responsibilities:

• Engineering team ticket backlog remediation

• Respond to user access/controls requests

• Perform Tier 2/Tier 3 application administration

• Identify areas for process improvement

• Build knowledge base to allow for higher Tier 1 resolution for SaaS issues

TOP Needs

Required Experience:

• Tier 2/Tier 3 enterprise application support/administration experience

• User provisioning experience

• Understanding of API's

• Understanding of Automation/DevOps principles

• Experience with enterprise collaboration platforms such as Google Workspace, Slack, Zoom, MS Teams, etc

Preferred Experience:

• Scripting experience in Python, Powershell, Golang, etc