Application Support Specialist

Information Technology Department

Finance & Administration Division

Tsaile Campus

Duty Schedule:

Monday - Friday, 8:00 am - 5:00 pm; may require some work after hours and weekends.

Summary/Objective of Position:

Under the general supervision of the IT Operations Manager, the Applications Developer accomplishes the ITD's strategic goals and objectives by planning, organizing, and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintains confidentiality of all privileged information.

The Applications Developer is responsible for providing exceptional customer service and for working closely with the Enterprise Application Administrator on more complex issues. Use technical expertise in resolving interface problems and/or escalating problems within Jenzabar. The Applications Developer will communicate the appropriate resolution to the user and/or coordinate with other teams within ITD when necessary. Work closely with the other team members to research, create, design, and implement integrations with the Jenzabar EX modules, utilizing technical integration and automation methods.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this list is intended to reflect the current job accurately, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 5% - Maintain records of work activities through the use of the IT-Help Desk Request System.
  • Troubleshoot issues and document solutions using the Help Desk Request System.
• 30% - Creating and maintaining digital forms and automated processes using the Softdocs Etrieve platform.
  • Designing and developing eForms and workflows, integrating them with other systems, writing custom code (JSON, HTML, SQL, APIs), gathering requirements, troubleshooting, and providing support and training.
  • Consulting with clients to analyze processes, gathering requirements for implementation plans, configuring the Etrieve software, working with project teams, training clients, and ensuring clients achieve their desired outcomes.
  • Managing client onboarding, coordinating project teams, communicating project details and deadlines, monitoring execution, and providing status reports.
• 20% - Performs day-to-day support of all applications, including Jenzabar EX in any module and JICS internal website.
  • Design and program web integrations with other services to automate processes for efficiency.
  • Build and execute unit tests and integration tests.
  • Research and troubleshoot user-reported issues to provide the user with a solution using standard methods as advised by Jenzabar.
  • Document issues and solutions in a complete, concise manner for use in the internal/external knowledge base.
• 20% - Configure and program features and capabilities in Jenzabar based on requirements gathering and approval from module managers.
  • Develops changes in the test system.
  • Assists users in performing testing and resolving any errors and issues.
  • Under the direction of the IT Operations Manager and Applications Developer, accept users and stakeholders, and implement changes in production/live systems.
• 10% - Develops application features, including presentation and business logic layers, using a strong understanding of UI, cross-browser compatibility, general web functions, and web services. Work with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's and other tools to allow the creation of and the support of data delivery.
• 10% - Serve as an advanced level of support for Helpdesk personnel for interface and integration issues.
• 5% - Assists Enterprise Applications Administrator with planning and participates in implementation and integration projects.
  • Serves as backup to Enterprise Applications Administrator.
• Other duties as assigned.

QUALIFICATIONS

Education & Experience

Minimum:

• Bachelor's Degree in Computer Science or related field plus three (3) years of computer experience working with Enterprise Applications
• or an elated field or equivalent experience.
• 3 years of experience in enterprise application administration, database management, and application deployment tools.
• 3 years of experience in application development, Integration, and API technologies

Preferred:

• 3 years of experience with DBMS (MySQL) database, Windows OS
• 3 years of experience with HTML, JAVA, JavaScript, PERL, and C++, Web Services (REST/SOAP)
• 3 years of experience with CGI-BIN programming and dynamic/interactive web pages.
• Microsoft SQL Server database Certification strongly preferred

Knowledge:

1. Knowledge in enterprise application administration, database management, and application deployment tools.
2. Substantial experience in application development, Integration, and API technologies
3. Experience with Jenzabar, InfoMaker, and JICS
4. Demonstrated knowledge of DBMS (MySQL) database, Windows OS
5. Experience with HTML, JAVA, JavaScript, PERL, and C++, Web Services (REST/SOAP)
6. Experience with CGI-BIN programming and dynamic/interactive web pages.

Skills:

1. Communicate clearly and concisely, both orally and in writing, with all levels of internal and external contacts to provide clarity; gather and disseminate information, and resolve issues.
2. Demonstrate excellent analytical and critical thinking skills
3. Must be able to read, interpret, and write technical documentation
4. Ability to model programs and systems to meet the needs of users for desired results
5. Ability to train small or large groups of end users. Ability to communicate technical information to non-technical users.
6. Ability to cultivate positive working relationships with end users and co-workers.
7. Ability to interact with individuals from a wide variety of culturally diverse backgrounds.
8. Set job priorities and meet deadlines

Abilities:

1. Oral fluency in Navajo is highly desirable, but not mandatory.
2. Ability to master new technologies quickly.
3. Proven ability to efficiently work in a team environment and bring projects to completion.
4. Ability to work well both independently and in a team with faculty, staff, and students.
5. Maintain confidentiality.

Physical Requirements, Work Environment & Travel:

• While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Requirement(s):

• Valid Driver's License.
• Defensive Driving Certification.