Roles/Responsibilities:

• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
• Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
• Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
• Develops and implements, and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users.
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
• Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
• Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
• Provide ongoing technical support and training for end-users.
• Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
• Assist with the project planning, scheduling and deployment of the new CRM features.

Mandatory Skills:

1. 1. Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
   2. 7 years of experience in IT industry
   3. 3 years of experience as a technical expert in an IT organization
   4. 3 years of experience developing in Microsoft Dynamics
   5. Proficiency in Microsoft Dynamics 365 CRM Development and customization
   6. Experience with Javascript, C#, .NET, and Web Services
   7. Knowledge of Dynamics 365 APIs and SDKs
   8. Understanding of Customer Relationship Management solutions
   9. Experience with SQL, database management and data migration techniques
   10. Strong communication skills and ability to work in a team environment
   11. Problem solving skills

Desirable Skills:

1. Master's Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
2. Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
3. Strong understanding of CRM data modeling, workflows and user interface customization
4. Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
5. Familiarity with Microsoft SharePoint