Job Responsibilities

• Correct data mismatches using digital tools (Excel, SQL, AS400 iBMI Mainframe, Bell Sensing App Portal, Ecolab Web Admin Portal)
• Work with Pest Field team to identify and correct equipment setup issues
• Document support incidents in ticket tracking system (ServiceNow)

Required Skills:

Preferred Skills:

1.

Microsoft Applications (Excel, Word, Outlook)

1. SQL Server Management Studio 20 Experience

2.

Customer Service Skills

2.AS400/IBMi Mainframe Experience

3.

3. Incident Management Ticket Documentation

4.

4.

5.

5.

Soft Skills Required:

Communication, Collaboration, Problem Solving, Critical Thinking, Time Management

Education/Experience Requirement:

High School Graduate/GED

Education Preferred:

Associate degree