A/R SpecialistThis onsite A/R Specialist is responsible for the company's patient accounts, assisting patients and office staff with questions on insurance claims, statements, and other billing issues. This position will prepare, submit and follow-up on patient collection accounts and assist the revenue cycle management team as needed. Previous history of working patient accounts is preferred.Responsibilities include:Files and processes primary and secondary third-party medicalVerifies all the information for claims processing is complete andContacts the appropriate person to obtain missing or unclear billingFollows-up by website and/or telephone on all unpaid and denied claims to determine next course of action, which may require rebilling missing claims, denied claims or sending additional information on pending claimsSends appeal letters to insuranceObtains authorizations when needed.Identifies and corrects charge entry/ billingProvides proper documentation to insurance companies.Handles insurance company questions, complaints, and/or responds to and interacts with patients concerning all aspects of billing through phone, e-mail, or regular mail in a prompt and courteousDocuments all actions and maintains permanent records of patientAssists with answering phones, screening calls and following-up onWorks with management on patient billing and insuranceProcesses refunds to patients and insuranceWorks with outside programs (i.e., co-pay assistance) to ensure properCommunicates with front office staff to attempt to collect any outstanding patientContributes to the team effort by completing other tasks and projects as neededQualifications include:Minimum of two (2) years Medical Insurance/Healthcare Billing and Collections experience in a medical practice or health systemCPC, CPOC, COC certifications a plusSix months of previous customer service experience preferredPrior experience with an electronic medical record system required (EHR/EMR)Working knowledge of medical billing, collections and payment posting, revenue cycle, third party payers, Medicare; and strong knowledge of Federal payer regulationsWorking knowledge of CPT and ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits and appeal processesAbility to handle sensitive and confidential information in a professional mannerMaintains knowledge of coordination of benefits requirements and processesDemonstrated success working in a team environment focused on meeting organization goals and objectives is necessarySelf-motivated with strong organizational skills and superior attention to detailAbility to review documents for accuracy and reasonabilityAbility to work well under pressureAbility to multi-task, set priorities and follow through without direct supervisionEffectively communicate with physicians, patients, insurers, colleagues, and staffIntermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPointKnowledge of policies and procedures to accurately answer questions from internal and external customersDetail oriented and tolerant of frequent interruptions and distractions from patients and staffExcellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and externalExercises sound judgment in responding to inquiries; understands when to route inquiries to next levelTeam player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teamsCompany Benefits include:MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO PackageWe also offer the following benefits for FREE:Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&DShort Term Disability InsuranceLong Term Disability InsuranceEyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.