Archer Engineer/Administrator

Job Title: Archer Platform Engineer/Administrator

Location: Phoenix, AZ

Hire Type: Contract

Job Description:

We are seeking an experienced Archer Platform Engineer/Administrator to manage, maintain, and support enterprise Archer environments. The role requires strong expertise in Archer Control Panel, platform upgrades, production troubleshooting, SQL Server, integrations, and platform performance.

Key Responsibilities:

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• Administer and support Archer environments across Production and non-Production.
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• Manage Archer Control Panel, services, jobs, logging, authentication, integrations, and platform configurations.
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• Monitor platform health, performance, availability, and capacity.
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• Troubleshoot complex Archer issues across application, infrastructure, database, APIs, and integrations.
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• Use SQL Server/SQL queries for troubleshooting, data analysis, validation, and root-cause analysis.
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• Partner with DBAs on database performance, blocking, latency, long-running queries, and capacity issues.
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• Plan and execute Archer upgrades, patches, hotfixes, deployments, and post-upgrade validation.
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• Support DR/HA exercises, resiliency testing, and remediation activities.
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• Troubleshoot data feeds, APIs, scheduled jobs, notifications, authentication, LDAP, and certificates.
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• Perform RCA for recurring incidents and implement permanent solutions.
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• Support vulnerability remediation, audits, compliance, change management, and production releases.
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• Maintain technical documentation and collaborate with application, DBA, infrastructure, security, and business teams.
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Required Skills:

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• 5+ years of hands-on RSA Archer administration/platform engineering experience.
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• Strong knowledge of Archer Control Panel and Archer architecture.
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• Experience with Archer upgrades, patches, hotfixes, services, jobs, logs, data feeds, APIs, authentication, and performance troubleshooting.
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• Good understanding of Archer applications, fields, records, users/groups, access controls, workflows, and data relationships.
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• Strong Microsoft SQL Server and SQL skills.
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• Ability to troubleshoot database performance issues, including blocking, deadlocks, indexes, execution plans, CPU/I/O, and long-running queries.
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• Understanding of Archer database architecture and risks associated with direct database modifications.
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• Experience supporting enterprise, multi-server/multi-environment Archer implementations.
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Preferred Skills

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• Archer application configuration/development and Advanced Workflow.
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• Archer APIs, Data Feed Manager, and integrations.
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• LDAP/Active Directory.
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• IIS and Windows Server.
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• SQL Server administration/troubleshooting.
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• Disaster Recovery / High Availability.
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• Monitoring/logging and automation/scripting.
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• Cybersecurity vulnerability remediation.
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Professional Skills

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• Strong troubleshooting and RCA capabilities.
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• Ability to independently own complex production issues.
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• Strong production/change-management discipline and risk awareness.
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• Excellent communication and collaboration skills.
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Proactive approach to automation, resiliency, and operational improvement