Location: California / Virginia preferred Open for Fully remote.
Rate:BR/hr

Sr. Business Analyst (Business & Data Analyst | CRM | MS Dynamics / Salesforce | SQL)

Summary:
Results-driven Senior Business Analyst with 8+ years of experience bridging business needs and technical solutions. Skilled in requirements gathering, process optimization, and data analysis. Proven expertise in CRM platforms (Microsoft Dynamics 365, Salesforce) and SQL-based data analytics to support strategic decision-making and enhance customer engagement.

Key Skills:
Business Analysis: Requirements elicitation, stakeholder management, business process modeling, user stories, gap analysis, UAT coordination.
CRM Systems: Hands-on experience with Microsoft Dynamics 365 and/or Salesforce customization, workflows, dashboards, and data integration.
Data Analysis & Reporting: Strong SQL skills for querying, data validation, and building analytical reports; experience with Power BI/Tableau is a plus.
Documentation: BRDs, FRDs, functional specifications, data dictionaries, process flows, and wireframes.
Project Methodologies: Agile (Scrum/Kanban), Waterfall, SDLC documentation.
Cross-Functional Collaboration: Partnering with product, development, QA, and data teams to align business objectives with technical deliverables.

Domain Expertise:
Finance is good to have

Tools & Technologies:
CRM: Microsoft Dynamics 365, Salesforce
Data: SQL, Power BI, Excel, SSMS
PM/BA Tools: Jira, Confluence, Azure DevOps, Visio, Lucidchart
Other: APIs, ETL, Data Warehousing concepts