Archive Production Support Engineer

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: Archive Production Support Engineer (2 Openings)

Duration: 12 Months

Location: Alpharetta, GA (Hybrid 3 days/week onsite)

Bill: $$65-$70 W2

Ideal background: We need a Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems.

We need a Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems.

Experienced Level 3 (L3) production support engineer who can quickly learn system architecture, troubleshoot complex issues, keep the platform stable, and find ways to automate operational work.

Core requirements

Strong Linux/Unix administration and troubleshooting

Python scripting and automation experience

Shell scripting knowledge

Understanding of servers, storage, networking, and infrastructure dependencies

Experience supporting production environments and resolving incidents

Ability to understand system architecture and work independently

Interest in using AI tools to improve automation and operational efficiency

Candidates should understand core concepts (SAN, NAS, WORM) and how storage integrates with servers and applications.

Industry: Financial services experience is not required. Background in compliance archiving, records management, WORM storage, or retention schedules is a plus, not a prerequisite. We're prioritizing strong infrastructure fundamentals, so candidates from other industries are encouraged.

Responsibilities

Support production systems and resolve incidents

Troubleshoot infrastructure and application issues

Maintain system stability and availability

Participate in on-call rotations

Build scripts and automation to improve efficiency

Identify opportunities to use AI tools to reduce manual effort

The on-prem environment has plenty of room to improve processes, so proactive problem-solvers will find opportunities to contribute well beyond day-to-day support.

On-call and weekends

24/7 support is required for this business-critical platform.

Weekend work is typically incident-driven, not scheduled.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.