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Area Manager, Compliance and Quality Management | Human Services Manager 2

In Minnesota United States

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Area Manager, Compliance and Quality Management | Human Services Manager 2   

JOB TITLE:

Area Manager, Compliance and Quality Management | Human Services Manager 2

JOB TYPE:

Full-time

JOB LOCATION:

St Paul Minnesota United States

JOB DESCRIPTION:

Working Title: Area Manager, Compliance and Quality Management

Job Class: Human Services Manager 2

Agency: Human Services Dept

  • Who May Apply : Open to all qualified job seekers
  • Date Posted : 01/31/2024
  • Closing Date : 02/20/2024
  • Hiring Agency/Seniority Unit : Human Services Dept / DHS Manager
  • Division/Unit : Department of Human Services (DHS) / Office of Inspector General (OIG) LS Bkgrnd Studies Grp III
  • Work Shift/Work Hours : Day Shift / 8:00 a.
    m.
    - 4:30 p.
    m.
  • Days of Work : Monday - Friday
  • Travel Required : Yes
  • Salary Range: $41.
    51 - $59.
    72 / hourly; $86,672 - $124,695 / annually
  • Classified Status : Classified
  • Bargaining Unit/Union : 220 - Manager/Unrep
  • FLSA Status : Exempt - Executive
  • Telework Eligible : Yes
  • Designated in Connect 700 Program for Applicants with Disabilities (https://mn.
    gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas.
Applicants must be eligible to work in the United States at the start of employment.


Make a difference in the lives of Minnesotans.


The work youll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.


  • This position has a flexible work arrangement that may allow for Telework (https://dhs.
    intranet.
    mn.
    gov/buildings-facilities/hybrid-telework/telework/index.
    jsp) or a mixture of working in our office and Telework (https://dhs.
    intranet.
    mn.
    gov/buildings-facilities/hybrid-telework/telework/index.
    jsp) .
    *
  • Travel up to 5% of the time.
    *

The Area Manager of Compliance and Quality Management (CQM) works in the Background Studies Division (BGS) and is responsible to plan, coordinate, direct, and manage compliance and quality management programs.
This position leads and oversees interdisciplinary teams including unit supervisors, compliance consultants and specialists, quality consultants and specialists, and continuous quality improvement coordinator.
They ensure DHS statewide background study system compliance with the Human Services Background Studies Act, Minnesota Statutes, Chapter 245C, and with other complex state and federal background study laws, regulations, rules, and quality standards.


The Area Manager will work cross functionally with business area managers and service area leaders to ensure compliance and improve the quality of all aspects of DHS statewide background study system and enterprise services that traverses public health care and human services programs.
This position manages day-to-day responsibilities of a new business infrastructure, provides professional supervision, directs fiscal and hiring operations for the business area of responsibility, and serves as a member of the management team.


Responsibilities Include, But Are Not Limited To

  • Establish, implement, and lead the Compliance and Quality Management (CQM) business area.
  • Organize, coordinate, and manage the CQM business areas workplans, establish goals, objectives, and performance measures; and develop and communicate policies and procedures to meet the business needs of the division.
  • Direct the implementation of activities to monitor, audit, analyze, report performance and other issue of noncompliance.
  • Provide leadership in enterprise-wide planning, establishes goals and objectives for the Compliance & Quality Management (CQM) business area.
  • Consult and confer with business area managers on compliance and quality programs, functions, strategies, initiatives; and solutions that enables the BGS Division to meet and achieve its goals and priorities.
  • Advise and apprise senior management and executive leadership of significant issues affecting DHS statewide background study system so that appropriate and timely action can be taken, if needed.


Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.


Demonstrated leadership experience*

  • Leadership experience can include:
  • Experience as a supervisor, lead worker, team lead, project lead.
  • Completion of a State of Minnesota leadership program (e.
    g.
    , Emerging Leaders Institute (ELI), L4, Senior Leadership Institute (SLI)).
  • A paid/unpaid position leading a program or chairing a committee (e.
    g.
    , ERG); experience must include:
  • 1+ year of experience identifying issues, goals, and strategic actions
  • 100+ hours per year time commitment

AND

Five (5) Years Of Specialized Professional Work Experience In Planning, Developing, Implementing, Evaluating, Auditing, Managing, Or Administering Programs, Enterprise Business Model, Or a Large-scale Initiative.
Professional Experience Must Also Demonstrate Experience In At Least Two (2) Of The Following

  • Program design, development, and evaluation.
  • Regulatory Compliance.
  • Complaint Review and Investigations.
  • Quality Management System.
  • Quality Assurance.
  • Quality Control.
  • Performance Improvement.
  • Continuous Quality Improvement.


Preferred Qualifications

  • Experience supervising and directing the work of supervisory-level employees.
  • Experience in quality management, and/or compliance and risk management.
  • Any certification in compliance.
  • Any certification in continuous improvement methodologies (e.
    g.
    , Six Sigma, Lean, Kaizen, TQM, or CQI).
  • Experience developing and operationalizing new business infrastructure.
  • Bachelors degree or higher in human services, business administration/management, public administration related field or equivalent work experience.
  • Effectively and cooperatively work with individuals from diverse background and cultures.


Additional Requirements

  • This position requires successful completion of Criminal Justice Information Systems (CJIS) Security certification within 6-months of starting the position.


To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.


REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.


AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity.
We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.
As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.


Reasonable accommodations will be made to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.
mn.
us .
Please indicate what assistance is needed.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

59.72 per year

SNAPRECRUIT ID:

S-1707240262-ede84057c33b8ae0f90281471b0cd810

LOCATION:

Minnesota United States

CITY:

St Paul

Job Origin:

jpick2

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Working Title: Area Manager, Compliance and Quality Management

Job Class: Human Services Manager 2

Agency: Human Services Dept

  • Who May Apply : Open to all qualified job seekers
  • Date Posted : 01/31/2024
  • Closing Date : 02/20/2024
  • Hiring Agency/Seniority Unit : Human Services Dept / DHS Manager
  • Division/Unit : Department of Human Services (DHS) / Office of Inspector General (OIG) LS Bkgrnd Studies Grp III
  • Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
  • Days of Work : Monday - Friday
  • Travel Required : Yes
  • Salary Range: $41.51 - $59.72 / hourly; $86,672 - $124,695 / annually
  • Classified Status : Classified
  • Bargaining Unit/Union : 220 - Manager/Unrep
  • FLSA Status : Exempt - Executive
  • Telework Eligible : Yes
  • Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

Make a difference in the lives of Minnesotans.

The work youll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

  • This position has a flexible work arrangement that may allow for Telework (https://dhs.intranet.mn.gov/buildings-facilities/hybrid-telework/telework/index.jsp) or a mixture of working in our office and Telework (https://dhs.intranet.mn.gov/buildings-facilities/hybrid-telework/telework/index.jsp) .*
  • Travel up to 5% of the time.*

The Area Manager of Compliance and Quality Management (CQM) works in the Background Studies Division (BGS) and is responsible to plan, coordinate, direct, and manage compliance and quality management programs. This position leads and oversees interdisciplinary teams including unit supervisors, compliance consultants and specialists, quality consultants and specialists, and continuous quality improvement coordinator. They ensure DHS statewide background study system compliance with the Human Services Background Studies Act, Minnesota Statutes, Chapter 245C, and with other complex state and federal background study laws, regulations, rules, and quality standards.

The Area Manager will work cross functionally with business area managers and service area leaders to ensure compliance and improve the quality of all aspects of DHS statewide background study system and enterprise services that traverses public health care and human services programs. This position manages day-to-day responsibilities of a new business infrastructure, provides professional supervision, directs fiscal and hiring operations for the business area of responsibility, and serves as a member of the management team.

Responsibilities Include, But Are Not Limited To

  • Establish, implement, and lead the Compliance and Quality Management (CQM) business area.
  • Organize, coordinate, and manage the CQM business areas workplans, establish goals, objectives, and performance measures; and develop and communicate policies and procedures to meet the business needs of the division.
  • Direct the implementation of activities to monitor, audit, analyze, report performance and other issue of noncompliance.
  • Provide leadership in enterprise-wide planning, establishes goals and objectives for the Compliance & Quality Management (CQM) business area.
  • Consult and confer with business area managers on compliance and quality programs, functions, strategies, initiatives; and solutions that enables the BGS Division to meet and achieve its goals and priorities.
  • Advise and apprise senior management and executive leadership of significant issues affecting DHS statewide background study system so that appropriate and timely action can be taken, if needed.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Demonstrated leadership experience*

  • Leadership experience can include:
  • Experience as a supervisor, lead worker, team lead, project lead.
  • Completion of a State of Minnesota leadership program (e.g., Emerging Leaders Institute (ELI), L4, Senior Leadership Institute (SLI)).
  • A paid/unpaid position leading a program or chairing a committee (e.g., ERG); experience must include:
  • 1+ year of experience identifying issues, goals, and strategic actions
  • 100+ hours per year time commitment

AND

Five (5) Years Of Specialized Professional Work Experience In Planning, Developing, Implementing, Evaluating, Auditing, Managing, Or Administering Programs, Enterprise Business Model, Or a Large-scale Initiative. Professional Experience Must Also Demonstrate Experience In At Least Two (2) Of The Following

  • Program design, development, and evaluation.
  • Regulatory Compliance.
  • Complaint Review and Investigations.
  • Quality Management System.
  • Quality Assurance.
  • Quality Control.
  • Performance Improvement.
  • Continuous Quality Improvement.

Preferred Qualifications

  • Experience supervising and directing the work of supervisory-level employees.
  • Experience in quality management, and/or compliance and risk management.
  • Any certification in compliance.
  • Any certification in continuous improvement methodologies (e.g., Six Sigma, Lean, Kaizen, TQM, or CQI).
  • Experience developing and operationalizing new business infrastructure.
  • Bachelors degree or higher in human services, business administration/management, public administration related field or equivalent work experience.
  • Effectively and cooperatively work with individuals from diverse background and cultures.

Additional Requirements

  • This position requires successful completion of Criminal Justice Information Systems (CJIS) Security certification within 6-months of starting the position.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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