ASG Support Technician - Entry Level

Company Overview Motorola Solutions is a global community dedicated to keeping people safer by building and connecting technologies that protect people, property, and places. Department Overview DRN, a subsidiary of Motorola Solutions, pioneers in video analysis offers vehicle location intelligence through machine learning, AI, and a vast network of mobile License Plate Reader cameras, helping customers shorten response times and improve investigations. Job Description As a Tier 1 Support Technician, you will provide excellent customer service to new and existing customers by independently installing and supporting software and hardware equipment. The role may become hybrid with 2 days a week of travel to a local office, and will require phone and/or e‑mail interactions, call queue handling, documentation in the ticketing system, and on‑call availability during off hours. Duties and Responsibilities With remote access, install the company’s proprietary software. Provide courteous and knowledgeable support over the phone and via email. Ensure timely and accurate setup of all systems. Provide phone support during regular business hours and on‑call availability during off hours. Monitor chat sessions to assist other team members. Follow department process, procedure, and metrics. Maintain a log of customer issues, interactions, and steps taken in the ticketing system. Train customers on use of systems including software, hardware, and installation. Multi‑task and exercise excellent time‑management skills. Understand the severity of an issue and appropriately and efficiently Escalate issues. Demonstrate a strong work ethic. Schedule Preferred schedule Monday‑Friday, 3pm‑11:30pm CST. The first few weeks of training will be virtual during 9am‑5pm CST. Base Salary Range Target base salary range: $35,000 to $40,000USD. Salary within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements High school diploma or equivalent. At least 2years of experience in customer service, call center, or technical support. Legal authorization to work in the U.S. indefinitely. Employer work‑permit sponsorship is not available for this position. Travel Requirements Under 10% travel. Benefits Incentive bonus plans. Medical, dental, and vision benefits. 401(k) with company match. 10 paid holidays. Generous paid time‑off packages. Employee stock purchase plan. Paid parental and family leave. EEO and Accommodations Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We’re committed to an inclusive recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Form so we can assist you. #J-18808-Ljbffr