At Fulcro Insurance, a leading firm in Puerto Rico’s insurance industry, we are searching for exceptional talent to join our team in Old San Juan. If you are passionate about customer service, policy management, and are looking to grow within a dynamic company, this opportunity is for you.

Responsibilities

• Provide administrative support to the Personal Lines team.
• Assist with the management and issuance of insurance certificates requested by clients.
• Accurately and promptly process online payments.
• Review cancellation notices received from agencies, carriers, and premium finance companies.
• Prepare letters, binders, and general correspondence.
• Upload and maintain documents in the client’s digital file.
• Address client needs and provide consistent follow-up.S
• erve as the primary point of contact for general customer service: answering coverage questions, processing changes, explaining payment plans, and more.
• Deliver high-level customer service at all times.

Requirements

• Previous experience as an Assistant Account Manager or in a similar role within the insurance industry.
• Associate or Bachelor’s degree (Business Administration preferred).
• Property & Casualty License (preferred).
• Knowledge of insurance products and industry regulations.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently, as part of a team, and under pressure.
• Strong command of English, both written and spoken.

Benefits

• New Business Bonus (10% of the new business commission pool, subject to onboarding terms).
• 100% covered medical, dental, and vision plan.
• Paid holidays.
• 401K Retirement Plan.
• Life Insurance.
• Long-Term Disability Insurance.
• Paid day off on your birthday.
• One Wellness Day per year.
• Up to $500 reimbursement for your children’s summer camp.
• Reimbursement for professional designations/courses related to the role.
• Parking reimbursement in Old San Juan.