Assistant General ManagerAs an Assistant General Manager, you'll be a key leader on the caf teamsupporting daily operations, coaching teammates, and helping drive excellence across guest experience, service flow, and store performance. You'll work closely with the General Manager to uphold standards, lead by example, and build a strong, collaborative culture.Key ResponsibilitiesExecution & OwnershipTake ownership of key areas of the business such as labor, inventory, and training, executing plans that drive results.Support the GM in ensuring daily operations run smoothly and to standard.Step into any role needed during peak hours to keep the caf running efficiently.Anticipate issues and adjust plans to meet team and guest needs in real time.Teamwork & Professional ConductSet the tone for professionalism, energy, and accountability on every shift.Provide in-the-moment feedback to guide team members toward better performance.Help create a positive, respectful team environment where everyone feels supported.Operations & FinancialsSupport scheduling, inventory, and cost control efforts. Thorough understanding of front of house roles.Use key performance indicators (labor, sales, COGS) to identify and act on opportunities.Ensure caf systems and standards are consistently upheld by the team.Customer FocusDeliver an outstanding guest experience through visibility, hospitality, and quick problem-solving.Build strong relationships with regulars and confidently handle guest concerns when they arise.Ensure the caf always looks and feels welcoming, clean, and dialed-in.Communication & CollaborationClearly communicate priorities, expectations, and goals to the team.Collaborate with leads and GM to ensure strong team coordination and shift flow.Be a reliable bridge between hourly team members and leadership.Compliance & Cost ControlHelp manage and track labor, inventory, and waste with accuracy and accountability.Ensure team members follow food safety and cleanliness standards at all times.Support training efforts to maintain consistency across locations and shifts.CultureLearn: Receive ongoing training and coaching on our values and leadership approach. Teach: Help train others and reinforce culture through clear, consistent messaging.Live: Show up with energy, care, and a commitment to excellence every day.Asistente del Gerente GeneralComo Subgerente General en Hometown Coffee, sers un lder clave en el equipo del caf, apoyando las operaciones diarias, entrenando al equipo y ayudando a impulsar la excelencia en la experiencia del cliente, el flujo de servicio y el rendimiento de la tienda. Trabajars en estrecha colaboracin con el Gerente General para mantener los estndares, liderar con el ejemplo y fomentar una cultura slida y colaborativa.Responsabilidades ClaveEjecucin y ResponsabilidadAsumir la responsabilidad de reas clave del negocio como mano de obra, inventario y capacitacin, ejecutando planes que generen resultados.Apoyar al Gerente General para garantizar que las operaciones diarias se desarrollen sin problemas y segn los estndares.Asumir cualquier rol necesario durante las horas pico para mantener el caf funcionando eficientemente.Anticipar problemas y ajustar planes para satisfacer las necesidades del equipo y de los clientes en tiempo real.Trabajo en Equipo y Conducta ProfesionalEstablecer el tono de profesionalismo, energa y responsabilidad en cada turno.Proporcionar retroalimentacin inmediata para guiar al equipo hacia un mejor desempeo.Ayudar a crear un ambiente de equipo positivo y respetuoso donde todos se sientan apoyados.Operaciones y FinanzasApoyar en la programacin, inventario y control de costos. Tener un conocimiento profundo de los roles de atencin al cliente.Utilizar indicadores clave de rendimiento (mano de obra, ventas, COGS) para identificar y actuar sobre oportunidades.Asegurar que los sistemas y estndares del caf se mantengan constantemente por parte del equipo.Enfoque en el ClienteBrindar una experiencia excepcional al cliente mediante visibilidad, hospitalidad y resolucin rpida de problemas.Construir relaciones slidas con clientes habituales y manejar con confianza cualquier inquietud que surja.Asegurar que el caf siempre luzca y se sienta acogedor, limpio y bien organizado.Comunicacin y ColaboracinComunicar claramente prioridades, expectativas y metas al equipo.Colaborar con lderes y el Gerente General para asegurar una fuerte coordinacin del equipo y flujo de turnos.Ser un puente confiable entre los miembros del equipo por hora y el liderazgo.Cumplimiento y Control de CostosAyudar a gestionar y rastrear la mano de obra, el inventario y el desperdicio con precisin y responsabilidad.Asegurar que los miembros del equipo sigan los estndares de seguridad alimentaria y limpieza en todo momento.Apoyar los esfuerzos de capacitacin para mantener la consistencia entre ubicaciones y turnos.CulturaAprender: Recibir capacitacin y orientacin continua sobre nuestros valores y enfoque de liderazgo.Ensear: Ayudar a capacitar a otros y reforzar la cultura mediante mensajes claros y consistentes.Vivir: Presentarse con energa, cuidado y compromiso con la excelencia todos los das.RequirementsWhat You NeedPhysical RequirementsAbility to stand and move for extended periods (up to 10 hours).Comfortable lifting up to 40 pounds and navigating a fast-paced caf environment.Ability to stay focused, organized, and calm during peak service times.QualificationsPrevious leadership experience in hospitality, food service, or retail. Strong performance in previous internal roles preferredStrong communication, coaching, and decision-making skills.Working knowledge of scheduling, inventory, and performance metrics.A natural leader who leads by example and thrives in a team environment.Why You'll Love This Job Lead a team in a fast-paced, high-impact caf environment. Grow your leadership skills and make a real difference in team culture and performance. Be part of a supportive, values-driven company that invests in your development.EEO StatementUptown and Hometown Coffee & Juice is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic orientation, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.