Role Description

The Assistant General Manager is a full-time, on-site role located in Lake Charles, LA, responsible for supporting the General Manager in overseeing the day-to-day operations of the hotel. The role includes managing staff, ensuring guest satisfaction, maintaining operational standards, and executing company policies. Key responsibilities include handling guest inquiries, coordinating with department heads, managing operational budgets, optimizing revenue streams, training and mentoring team members, and supporting initiatives to enhance the overall guest experience.

Qualifications

• Leadership and team management skills, including the ability to mentor and guide staff effectively
• Strong organizational and problem-solving skills to manage hotel operations efficiently
• Experience in guest relations and the ability to provide exceptional customer service
• Financial management skills including budgeting and revenue optimization
• Knowledge of hotel operations, including front office, housekeeping, maintenance, and food services
• Proficiency in hotel management systems and tools
• Strong communication skills and a customer-focused mindset
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred) and prior hotel management experience