Assistant General Manager

The Assistant General Manager is responsible for overseeing all front-of-house operations and sales performance for an assigned group of retail stores. This role ensures optimal staffing, visual merchandising execution, and overall sales strategy implementation while supporting the General Manager (GM) in achieving key performance goals.Location: Las Vegas, NVJob Responsibilities:Manage staff scheduling to ensure adequate sales floor coverage and operational efficiencyOversee visual merchandising standards, working closely with the Visual Coordinator and Corporate Visual Team to maintain brand consistencyCoordinate floor moves and product placement in collaboration with Corporate Visual, AGM of Operations, and local teamsAct as Manager on Duty, performing opening and closing responsibilities for the entire retail locationGain full proficiency in operational systems, including POS, StoreForce, ADP, Aptos, and PowerDMSProvide sales leadership and coaching, ensuring staff are motivated and meeting sales goalsSupport the AGM of Operations by assisting with stock management, facilities coordination, and inventory control as neededEnsure customer service excellence, addressing escalated customer concerns and implementing best practices for the teamMaintain compliance with company policies, safety procedures, and loss prevention strategiesPerform additional responsibilities as assigned by the General ManagerJob Requirements:High school diploma or GED required; a Bachelor’s degree in Management, Retail, Merchandising, or a related field is preferred3+ years of experience in a multi-unit, high-volume retail environment (travel retail experience is a plus)1+ years of experience in a management or leadership roleProven ability to drive sales performance and lead a results-oriented teamSelf-motivated and capable of working independently in a fast-paced environmentStrong problem-solving, multitasking, and organizational skillsAdvanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint) and retail software systemsTAM Card (Alcohol Beverage Awareness Certification) may be required, depending on locationAdditional security clearance may be required, based on location requirementsEmployment may be contingent upon passing background checks and/or drug screening, where applicableAbout UsWHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.EEO/ADA/DFWPWHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.