Assistant General Manager

Position Summary

The Assistant General Manager in Training is a developmental restaurant leadership role designed to prepare qualified candidates for promotion into an Assistant General Manager position within approximately 6-12 months, based on performance, training completion, leadership readiness, and business needs. This position supports the General Manager in daily restaurant operations, team leadership, guest experience, food safety, operational execution, sales-building initiatives, and employee development. The Assistant General Manager in Training will learn to lead the restaurant in the absence of the General Manager while upholding company standards, policies, procedures, and brand expectations.

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• Support daily restaurant operations to ensure efficient, consistent, and high-quality execution.
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• Assist the General Manager with opening, shift management, and closing responsibilities.
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• Monitor restaurant performance and support goals related to sales, labor, food cost, guest satisfaction, and team member retention.
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• Help implement company initiatives, operational programs, and restaurant procedures.
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• Review restaurant results with the General Manager and help identify opportunities for improvement.
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• Assist with local store marketing, action plans, and initiatives that support sales growth and profitability.
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• Supervise, coach, and support hourly team members and shift leaders during assigned shifts.
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• Assign, delegate, and follow up on responsibilities to ensure operational readiness and accountability.
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• Support recruiting, onboarding, training, and development of team members.
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• Provide feedback, recognition, coaching, and corrective guidance in a professional manner.
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• Foster a respectful, inclusive, safe, and positive work environment.
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• Model company values, professionalism, accountability, and guest-focused leadership.
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• Ensure guests receive friendly, accurate, and timely service.
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• Address guest concerns promptly and professionally, escalating to the General Manager when appropriate.
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• Conduct guest interactions and follow-up as needed to support a positive dining experience.
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• Maintain restaurant standards that support cleanliness, hospitality, quality, and consistency.
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• Ensure compliance with company food safety, sanitation, and workplace safety standards.
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• Maintain ServSafe Certification or obtain certification as required by company policy.
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• Monitor team member compliance with health, hygiene, sanitation, and safety procedures.
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• Identify and report food safety, equipment, injury, or workplace hazard concerns immediately.
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• Support required training related to food safety, illness reporting, chemical safety, and safe work practices.
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• Assist with scheduling, labor management, inventory, ordering, and operational reporting as directed.
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• Support restaurant repairs and maintenance coordination through approved company systems, including Service Channel.
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• Complete assigned leadership development activities, training modules, and performance goals.
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• Maintain confidentiality when handling team member, business, customer, or company information.
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• Perform other duties as assigned based on business needs.
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