Job Summary:

The Assistant General Manager supports the General Manager in overseeing daily distribution center operations to ensure all work performed meets or exceeds LX Pantos America, Inc. standards for safety, quality, and productivity. This role requires strong leadership, operational oversight, and the ability to facilitate and communicate business workflow in a fast-paced distribution environment. The Assistant General Manager assists in managing operational performance, supervising leadership staff, and maintaining a safe and productive work environment.

Key Responsibilities

• Support the General Manager in administering safety programs and best practices and contribute to the success of the Distribution Center Safety Committee and incident reporting protocols.
• Assist in overseeing warehouse operations and facility management to ensure operational efficiency.
• Support inventory and asset accountability and ensure accurate inventory control processes.
• Assist in planning, organizing, directing, and controlling daily operations within the distribution center.
• Support the implementation and monitoring of Key Performance Indicators (KPI) and operational performance metrics.
• Oversee inventory control, shipping, and receiving operations to support performance goals and minimize product damage.
• Assist in evaluating staffing needs and coordinating workforce planning.
• Promote employee training, team development, and effective communication across operational teams.
• Support the implementation and enforcement of distribution center security procedures, safety initiatives, and incident reporting protocols.
• Assist in overseeing employee relations matters, including performance management and disciplinary processes, while supporting supervisors and managers in conducting performance evaluations.
• Support physical facility maintenance to ensure a clean, safe, and compliant work environment.
• Assist in planning equipment capacity and utilization to support efficient warehouse operations.
• Support oversight of maintenance programs for lift truck fleets and operational equipment.
• Assist in managing warehouse supply inventory and operational expenses to maintain cost efficiency.
• Support reporting of operational updates and performance metrics to the Regional Operations Manager.
• Assist with financial oversight functions, including budgeting coordination, purchasing controls, and compliance with corporate accounting procedures.
• Support the development, implementation, and maintenance of Standard Operating Procedures (SOPs).
• Monitor and report KPI performance related to operational accuracy, timing, and damage metrics.
• Assist in coordinating employee training and development initiatives.
• Promote an open work environment that encourages employee feedback and process improvement.
• Support investigation and verification of root causes related to operational issues such as overages, shortages, and damages (OSD).

Education & Experience

• 3–5 years of supervisory or management experience in a distribution, logistics, or manufacturing environment.
• 5+ years of experience in warehouse, logistics, or supply chain operations.
• High School Diploma or GED required; Bachelor’s degree preferred.
• Demonstrated success in maintaining quality, service, and operational performance in a fast-paced environment.
• Strong leadership, analytical, problem-solving, and communication skills.
• Experience working in a team-oriented, multi-shift environment.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with Warehouse Management Systems (WMS), LEAN/Six Sigma methodologies, inventory management, project leadership, and team development is preferred.

Requirements:

• Strong interpersonal, leadership, and communication skills with the ability to work effectively across all levels of the organization.
• Ability to communicate clearly and professionally, both verbally and in writing, including presenting information to individuals and groups.
• Demonstrated ability to build and maintain effective working relationships with employees, supervisors, and leadership.
• Ability to work independently with minimal supervision and manage multiple priorities in a fast-paced operational environment.
• Proficiency in computer applications, including Microsoft Excel, Word, Outlook, and PowerPoint, with the ability to analyze and present operational data.
• Experience using standard business software and database systems.
• Proven leadership experience, including at least one (1) year supervising a team in a logistics, warehouse, or distribution environment.
• Minimum five (5) years of experience in logistics, supply chain, manufacturing, or high-volume production operations.
• Bilingual proficiency in Korean or Spanish preferred to support communication with operational teams and corporate stakeholders.
• Valid driver’s license and ability to work flexible hours, including evenings and weekends, based on operational requirements.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

A significant portion of work time is spent in a warehouse environment where temperatures may vary seasonally and noise levels may range from moderate to high.