Assistant Manager

POSITION DESCRIPTION

Assistant Property Manager

Department: Operations Reports To: Property Manager FLSA: Non-Exempt

POSITION OVERVIEW

The Assistant Property Manager supports the operational and financial performance of the community by assisting with administrative, leasing, and financial management responsibilities. This role plays a key part in rent collection, delinquency management, reporting accuracy, and daily operational coordination. Working closely with the Property Manager, the Assistant Property Manager helps ensure policies are followed, resident concerns are addressed, and property operations run efficiently. This position requires strong organization, attention to detail, and the ability to balance financial accuracy with excellent customer service.

KEY RESPONSIBILITIES

Financial Management & Delinquency

• Process rent payments accurately and on time, maintaining clean ledger records in AppFolio.

• Monitor delinquency daily, initiating follow-up calls, emails, and notices in accordance with company policy and legal timing requirements.

• Post charges, credits, and adjustments to resident accounts with accuracy and proper documentation.

• Assist the Property Manager in preparing monthly financial reports, variance summaries, and owner reporting packages.

• Ensure move-out accounts are reconciled accurately and security deposit dispositions are completed within required timeframes.

Leasing Support & Occupancy

• Support the leasing team by assisting with application processing, lease preparation, and move-in coordination.

• Ensure all lease files, addenda, and supporting documentation are complete, accurate, and properly stored.

• Assist with renewal outreach and lease renewal processing, tracking expiring leases and following up with residents on a defined schedule.

• Monitor traffic, follow-up activity, and conversion performance, reporting findings to the Property Manager regularly.

Resident Relations & Customer Service

• Serve as a reliable and professional point of contact for resident inquiries, service requests, and general concerns.

• Handle routine resident complaints and sensitive situations with diplomacy, resolving at the appropriate level before escalating to the Property Manager.

• Support move-in and move-out processes, ensuring residents receive a consist