Assistant Service Manager

Assistant Service ManagerBigge Crane and Rigging Co. has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We've played a role in building some of America's most iconic landmarks and earned a reputation for doing it rightwith performance, precision, and accountability.Job OverviewThe Assistant Service Manager is responsible for the management and supervision of Technicians and service administrative staff. Responsible for and ensuring customer satisfaction while managing company profitability and applicable budget. Ensure a safe working environment through partnership with the Service Manager and Safety Director to report such issues.ResponsibilitiesField calls regarding service on equipment on the job sitesSchedules technicians for service calls in the fieldAbility to look up and order parts as needed for field service repairsProofread and approve all timesheets for field service techniciansSchedule all planned maintenance for lube technicians and field service techniciansConfirms all required documents (Service Report, Parts Requisitions, etc.) have been filled in correctly and contain all needed information on the equipment, repairs, and customerProvide Service Billing with all costs and documents (Service Reports, Parts Invoices, Photos, etc.) for any field service repairs that will be billed back to the customerField calls nights and weekends as required (On call as needed nights and weekends)Ensure all service docs are turned into Service Admin for uploadingProvide the customer with any service/inspection documentation they requireIssues and completes Work Orders as required for all repairs made in the shop and fieldRequirementsA minimum of 3 years experience as a crane mechanic, as well as 1-2 years of previous supervisory experience is desiredMust demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, and LMI systems on various equipment linesExceptional customer service and organizational skillsProficient computer skills, including MS Office Suite, smartphones, and tabletsThe ability to train employees and processes and proceduresA high school diploma or its equivalent is requiredMust be able to troubleshoot minor issues over the phone and provide solutions to these issuesScheduling ManagementQuality "People" skills. Friendly, courteous, and approachableExcellent communication skillsBenefitsCompetitive pay and a matching 401(k) planVacation, Company Holidays, and Sick DaysFlexible spending accounts/Health Savings AccountReimbursement plan for the company Bring Your Own Device (BYOD) PolicyBigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.