Overview Koenig Equipment has been family-owned since 1904 and serves the Agriculture, Lawn & Garden, and Construction industries. Our core values are customer service, courage, continuous learning, ownership, and trust, supporting our mission of being the preferred choice of customers, employees, and manufacturers. Koenig is seeking an Assistant Service Manager to support our Team and Customers in the Greenfield/Knightstown, IN territory. Purpose: Manages assigned service operations within the dealership to ensure Customer satisfaction (internal focus) and maximize profitability by optimizing Service processes, growing labor sales, and managing expenses. Supports the attraction, retention, and development of Service personnel. Key Performance Metrics Customer satisfaction Service profitability Customer labor revenue (WIP) Technician headcount (BLH) Responsibilities Champion the communication, enforcement, and continuous improvement of standards and processes that ensure fast response times, first-time quality, and on-time delivery by reducing non-revenue hours. Fully utilize and support the implementation of operational systems, including John Deere Dealer Path, CDK IntelliDealer, Lean Kit, and Koenig Connect. Take ownership of the full “work order to invoice” process to drive efficiency and accuracy. Collaborate with the Service Writer to maintain an accurate and effective service schedule. Conduct twice-daily walk-throughs to monitor workflow, identify bottlenecks, and implement recovery plans as needed. Partner with Human Resources to ensure technicians possess the necessary technical knowledge and expertise; provide oversight and timely support in completing learning paths and training curriculum. Facilitate meaningful performance conversations through semi-annual reviews, focused on personal growth and development goals of direct reports. Actively promote and model the Koenig Culture—fostering a positive, collaborative team environment through consistent actions and engagement. Support a culture of continuous improvement with a strong focus on customer satisfaction. Demonstrate accountability, lead with passion and energy, and empower team members to succeed. Qualifications 1–3 years of leadership experience in a dealership or comparable operational environment. Strong customer service orientation with excellent interpersonal, communication, and computer skills. Proven ability to empower and hold team members accountable. Basic understanding of product lines and mechanical systems related to service and repair. Working knowledge of service-related financial metrics and reporting to support departmental profitability. Physical Requirements & Working Conditions Ability to lift up to 50 pounds. Comfortable with extended periods of computer work, as well as physical activity such as walking, standing, reaching, pushing, pulling, leaning, and twisting. Must adhere to all applicable safety policies and requirements. Work environment may include exposure to loud noise, temperature extremes, fumes, dust, and debris. #J-18808-Ljbffr