Assistant Store Manager

Assistant Store ManagerAs a strong leader and role model exemplifying the companys core values, the Assistant Store Manager will champion The Websters initiatives, vision, and attract, retain, and develop top talent. The ASM is a critical leadership partner a co-pilot to the Store Manager. You will partner with the SM to create a highly productive environment in which the customer service experience is a priority, employees are able to perform extremely well and excel; and the business thrives. The ASM is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customersLeadershipMotivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core valuesEstablish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standardsLead productive weekly leadership meetings that align with and drive the business strategyCreate and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRMAnalyze available sales reports and data to determine the needs of the business and set business strategiesSet individual sales goals for management teams and associates, ensuring goals reflect store business plansTrain and develop team on business acumen to drive business performanceEvaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needsDemonstrate sales leadership for staff by playing an active role on the selling floorDevelop events/incentives that will continue to grow customer base, with particular emphasis on building local marketManage the controllable components of the P&L to achieve all store financial and expense targetsCustomer ServiceEnsure all members of staff provide the highest level of customer serviceEnsure staff maintains constant client communication through utilizing their client databaseResolve all client issues and complaints quickly and effectivelyDemonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledgeTrain ASM/ Key holders on how to handle various customer service issues i.e. dissatisfied customers, returns, defective merchandiseOperationsEnsure cash control and register procedures are properly followed including bank deposits, safe funds, etcControl store expenses and maintain budgets, continually striving to reduce costsSchedule associates to maintain adequate floor coverage while maintaining payroll budgetsSupervise the efficient and productive handling of all merchandise including shipment receipt and processing, markdown optimization and replenishment systems while maintaining a clean stockroomEnsure that staff adheres to all Shipping/Receiving policies and proceduresMeet inventory accuracy and shrink results meet company loss prevention standardsSupport, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communicationVisual ExecutionMaintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customersEnsure facility maintenancePartner with Director of Stores to ensure appropriate assortment for the storeEnsure presentation of all displays, fixtures and all visual areas are reflective of current visual directionIdentify and communicate product concerns in a timely mannerCommunicate inventory needs to support the businessTalent DevelopmentRecruit, hire, develop and retain a high performing management and selling teamTeach, train and coach the store management team to develop future leaders for the companyConsistently assess and provide ongoing performance feedback on selling skills, job accountabilities through real time coaching, monthly touch bases, and individual development planningDevelops succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunitiesResolve all human resources issues in a timely and effective manner, partnering with Director of Stores when necessaryEnsure image and grooming standards are professional, reflective of the brand image and adhered to at all timesEnsure that the store management team adheres to and enforces all employment practices and policiesAdditional responsibilities may be assigned at the discretion of management