Assistant Store Manager

*W2 Contract Only*Job Title: Assistant Store ManagerStart date: ASAPDuration: 1 year with the ability to extend and/or convert permanently based on performance and the business needs of the team.Hours: Full time, 35 hours weeklyLocation: Avestan NYC Elizabeth Street (248 Elizabeth St, New York, NY),Pay Rate: $29.95 per hourSummary:The Store Assistant Manager supports the Store Manager in the daily operation of the NYC AVESTAN Store at Elizabeth Street, helping drive sales, profitability and an excellent customer experience.The role assists with recruitment and staff development, schedules employees and assigns zones, manages stock and supplies, and maintains operational, merchandising, quality, and health and safety standards.The Store Assistant Manager resolves day-to-day customer and operational issues and escalates concerns to the Store Manager and/or Area Sales Manager.Qualifications:Love of beauty products and a passion for skincare.Strong time management and organizational skills, with the ability to multitask.Demonstrated ability to work well under pressure while managing conflicting priorities and tight deadlines.Experience in a leadership role is preferred.Relevant education or equivalent work experience in customer service/retail is an asset.Proficiency in MS Office and Google Workspace.Attention to detail and problem-solving skills, with excellent written and verbal communication skills.Duties and Responsibilities:In partnership with the Store Manager, support daily in-store operations and assist on the sales floor to support store profitability.Assist with recruitment and help manage, mentor and develop staff to maximize sales and profitability and exceed agreed key performance indicators.Complete operational store requirements by scheduling employees and assigning zones, ensuring adequate staffing at all times.Manage ongoing store operations and inform the Store Manager of pertinent issues, including petty cash, daily banking, the POS system and payment processor.Ensure day-to-day store operations comply with company requirements.Coach, counsel and provide constructive feedback to all store staff.Control stock and manage the weekly order of store supplies. Greet all customers with enthusiasm and professionalism and introduce them to AVESTAN, its products and brand story.Stay up to date with product knowledge, company information, launches, campaigns and events.Ensure standards for quality, customer service, and health and safety are met.Notify the Store Manager and/or Area Sales Manager of customer complaints and comments, and handle in-person customer complaints.Enforce store policies and procedures in line with company standards and direction.Assist in hosting customer appreciation events with the merchandising and corporate retail teams to drive traffic.Maintain AVESTAN visual merchandising standards according to official guidelines, including displays, testers and cleanliness.