Assistant Store Manager

WHO WE ARE:The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.WHO WE ARE LOOKING FOR: Assistant Store ManagerPOSITION SCOPE: The Assistant Store Manager will work closely with the Store Manager and leadership team to elevate the in-store experience by sharing the FoundRae mission and ensuring each client encounter contributes to and builds ongoing, trusting relationships to drive sales. Set the standard as a Jewelry Stylist leader and act as a liaison between the sales team and leadership.Support the Store Manager through the sharing of educational and training materials, assist with day-to-day retail store operations, inventory management and studio management. Ensure a warm, pleasant and inviting environment for clients and visitors.RESPONSIBILITIES:Clientele Management and SalesEmbody the FoundRae standard of client experience, lead and coach the sales team for selling and relationship excellenceEnsure the continuous development of excellent client relationships by creating and celebrating memorable moments for our clients and visitorsContinuously build, develop and maintain authentic relationships and communicate the brand’s missionAssist clients with finding the perfect pieces; listen to their requests and present appropriate productEffectively communicate product knowledge, staying up to date as new styles are introducedMeet and exceed monthly sales targets; assisting the sales team as neededLearn Shopify POS and Endear client management and act as subject matter expertRoll out Endear seasonal initiatives per direction of leadershipEnsure the highest customer satisfaction, act as a proactive problem solver regarding any potential client issuesVisual MerchandisingEnsure visual merchandising standards are maintained, check displays daily to ensure full product exposureWork with Visual Merchandiser to coordinate inventory requests for all display changesEnsure that the store and environment is demonstrative of the FoundRae brand aesthetic and all displays are neatly organized and plannedManagementManage sales associates’ day-to-day tasks, guiding time management and prioritizationEnsure mock-ups are taken in a timely and accurate mannerEnsure lookbooks are created and sent in a timely mannerMake sure associates complete client outreach daily throughEndearAid in supervising schedule changesOversee cleanliness and maintenance of retail workspace and studioConduct end of day closing sign offs to ensure associates have completed closing tasks, floor sweepShare weekly summary of Client and Sales team requests/pain points with Store ManagerREQUIREMENTS:Associates or Bachelor’s degree preferredMinimum of 5+ years in retail management experience and at least 2 years within the luxury marketplace; fine jewelry experience a plusPrevious experience with CRM systems, Endear experience a plusStrong communication skills; written and verbalAble to work a flexible schedule including peak periods weekends, holidays and eveningsPhysical requirements: lift/carry/move 40lbs minimum including product and fixtures and to stand for long periods of timeThe expected base pay for this role is approximately $100,000 annually.