Assistant Store Manager

*W2 Contract Only*

Job Title: Assistant Store Manager

Start date: ASAP

Duration: 1 year with the ability to extend and/or convert permanently based on performance and the business needs of the team.

Hours: Full time, 35 hours weekly

Location: Avestan NYC Elizabeth Street (248 Elizabeth St, New York, NY),

Pay Rate: $29.95 per hour

Summary:

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• The Store Assistant Manager supports the Store Manager in the daily operation of the NYC AVESTAN Store at Elizabeth Street, helping drive sales, profitability and an excellent customer experience.
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• The role assists with recruitment and staff development, schedules employees and assigns zones, manages stock and supplies, and maintains operational, merchandising, quality, and health and safety standards.
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• The Store Assistant Manager resolves day-to-day customer and operational issues and escalates concerns to the Store Manager and/or Area Sales Manager.
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Qualifications:

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• Love of beauty products and a passion for skincare.
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• Strong time management and organizational skills, with the ability to multitask.
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• Demonstrated ability to work well under pressure while managing conflicting priorities and tight deadlines.
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• Experience in a leadership role is preferred.
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• Relevant education or equivalent work experience in customer service/retail is an asset.
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• Proficiency in MS Office and Google Workspace.
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• Attention to detail and problem-solving skills, with excellent written and verbal communication skills.
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Duties and Responsibilities:

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• In partnership with the Store Manager, support daily in-store operations and assist on the sales floor to support store profitability.
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• Assist with recruitment and help manage, mentor and develop staff to maximize sales and profitability and exceed agreed key performance indicators.
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• Complete operational store requirements by scheduling employees and assigning zones, ensuring adequate staffing at all times.
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• Manage ongoing store operations and inform the Store Manager of pertinent issues, including petty cash, daily banking, the POS system and payment processor.
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• Ensure day-to-day store operations comply with company requirements.
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• Coach, counsel and provide constructive feedback to all store staff.
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• Control stock and manage the weekly order of store supplies. Greet all customers with enthusiasm and professionalism and introduce them to AVESTAN, its products and brand story.
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• Stay up to date with product knowledge, company information, launches, campaigns and events.
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• Ensure standards for quality, customer service, and health and safety are met.
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• Notify the Store Manager and/or Area Sales Manager of customer complaints and comments, and handle in-person customer complaints.
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• Enforce store policies and procedures in line with company standards and direction.
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• Assist in hosting customer appreciation events with the merchandising and corporate retail teams to drive traffic.
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• Maintain AVESTAN visual merchandising standards according to official guidelines, including displays, testers and cleanliness.
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