Position Details
Associate Director Apply
Job Description
Job Description
Company Intro
At Vitalyc/The Aesthetic Syndicate, we partner with some of the most impressive medical aesthetics practices and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible.
At Vitalyc/The Aesthetic Syndicate we value Going for GOLD, Opting into Magic, Looking for Solutions, and being Devoted to People. We are committed to providing quality clinical care which we know starts with hiring, developing, and recognizing the best employees.
Position Overview
The Associate Director is a key support and developmental leadership role within the Operations team. This position is designed for a motivated, hands-on leader ready to grow into a broader regional leadership position.
The Associate Director will support daily operations across a focused group of practices, working directly under the Regional Director of Operations to help implement strategic initiatives, ensure operational consistency, support team development, and drive patient experience and performance metrics. This individual will play a critical role in learning the full scope of multi-site operations while managing execution-level tasks and collaborating with cross-functional partners.
Responsibilities
Growth & Practice Support
- Support Local Growth Initiatives: Assist with planning and execution of new service line introductions and expansion opportunities within the assigned region.
- Practice Engagement: Work with Practice Managers to identify growth barriers, workflow improvements, and patient flow optimizations.
- Vendor & Partner Coordination: Collaborate with vendors and corporate teams to support rollouts of technology, services, or promotions that enhance patient experience and revenue.
Financial & Operational Execution
- Operational Metrics Monitoring: Track and analyze core KPIs (utilization, staffing, appointment mix, retention, etc.) to identify trends and escalate concerns or opportunities to the Regional Director.
- Budget Support: Assist with the development of operational budgets, monitor spending trends, and contribute to cost-saving recommendations.
- Financial Reporting: Partner with the Regional Director to gather data and prepare inputs for Monthly Operating Reviews and performance dashboards.
System & Process Implementation
- Zenoti Administration Support: Maintain accurate practice-level configurations in Zenoti, ensuring system compliance with promotional and operational initiatives.
- Workflow & SOP Execution: Help implement and reinforce standard operating procedures across locations, with a focus on consistency and operational efficiency.
- Project Participation: Participate in site openings, integrations, and regional rollouts, supporting project timelines and local adoption.
Patient Experience & Marketing Coordination
- Patient Satisfaction Tracking: Assist Practice Managers in gathering and responding to patient feedback; ensure alignment with reputation management goals.
- Lead Management Support: Help improve lead tracking, follow-up, and conversion practices in collaboration with Practice Managers and marketing teams.
- Local Promotion Execution: Support marketing initiatives such as events, digital campaigns, and vendor partnerships at the practice level.
Team & Culture Development
- Practice Manager Support: Serve as a coach and resource for Practice Managers, helping them improve performance, team engagement, and scheduling practices.
- Training & Onboarding: Help onboard new Practice Managers and staff, ensuring cultural alignment and operational readiness.
- Compliance & Standards: Conduct regular site visits and spot-checks to reinforce compliance protocols, SOPs, and brand standards.
Other Duties: Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time without notice.
Qualifications
- BA degree preferred. High School diploma Required.
Experience:
- 3+ years of multi-site or leadership experience in a healthcare, aesthetics, or retail operations environment
- Demonstrated ability to execute projects, manage teams, and support operational goals
- Comfortable working with financial reports, performance dashboards, and practice management systems
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational and time-management abilities
- Willingness to travel within the assigned region and maintain a regular on-site presence at partner practices
- Eagerness to learn and grow into a more senior operational leadership role
Benefits & Perks
Your health, happiness and future matters. At The Aesthetic Syndicate, we offer medical, dental and vision insurance, employee service and retail discounts, paid holidays, 401(k) with company match, sick time, paid time off, opportunity for growth, and much more!
Physical Demands
This position may require the ability to lift and carry up to 30 pounds, sit for extended periods, and engage in frequent standing or walking. Candidates should have good visual and auditory acuity, manual dexterity, and clear communication skills.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.PI285078044f5c-25405-37839385
