Associate Implementation Engineer

We are seeking an organized and detail-oriented Associate Implementation Engineer to support the coordination and deployment of new networking equipment across multiple branch locations. This position serves as the primary communication and coordination point between branch personnel, third-party suppliers, project management, and technical teams.

Responsibilities include coordinating installation schedules, communicating project expectations, processing labor quotes, tracking retired equipment returns, and maintaining project documentation.

Please note: This is a coordination-focused position. The associate will not be responsible for configuring, activating, troubleshooting, or bringing network devices online.

Key Responsibilities
- Coordinate installation schedules for new networking equipment across multiple branch locations.
- Communicate installation dates, timelines, expectations, and onsite requirements to branch stakeholders.
- Ensure branch personnel are informed and prepared before scheduled installation activities.
- Provide instructions for the proper return or disposition of retired Versa devices.
- Track equipment returns and follow up on outstanding disposition requirements.
- Receive, review, and process installation labor quotes from third-party infrastructure suppliers.
- Route quotes through established review and approval processes.
- Track quote approvals, documentation, and potential installation delays.
- Collaborate with IT Project Managers and Network Build Team resources to coordinate deployment activities.
- Identify scheduling conflicts, missing information, and potential project risks, escalating concerns as needed.
- Maintain accurate project trackers, status updates, and supporting documentation.
- Participate in project status meetings and provide updates on installation readiness, labor quotes, and equipment disposition.

Required Qualifications
- High school diploma or equivalent required.
- 1–3 years of experience in IT coordination, project support, vendor coordination, customer service, or a related field preferred.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple schedules, priorities, and deadlines in a remote environment.
- Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and SharePoint.
- Experience with ServiceNow and Oracle preferred.
- Strong follow-through and ability to identify and escalate potential issues.
Preferred Qualifications
- Associate degree in Information Technology, Business, Project Management, or a related field.
- Experience supporting network infrastructure, telecommunications, or multi-site technology deployments.
- Experience coordinating with third-party suppliers or field-service providers.
- Familiarity with labor quote processing, approval workflows, project tracking, and equipment returns.
Schedule & Work Environment
- Work Arrangement: Fully remote; hybrid may be available for candidates local to Newport News.
- Schedule: Monday–Friday.
- Hours: 8:00 AM – 5:00 PM EST preferred.