Job Title: Associate Infrastructure Engineer

Location: Marlton, NJ - Hybrid

About HomeSource:

HomeSource is a dynamic and rapidly growing company. With 12 years of growth and innovation, the HomeSource team has maintained a singular vision: to make life simpler for retailers and manufacturers by aggregating large amounts of data into one single, usable system. Today, that vision is blending with new cloud technology in ways that would have seemed impossible even a decade ago. It is now possible to bring together millions of pieces of information – including item numbers, product specs, training videos, and more – into an app that can be used and updated in real-time. The result isn’t just useful, it’s groundbreaking. Although we work with cloud-based apps and systems, we have never forgotten that we are in the business of solving problems. That means we’ll keep working hard to find new ways to help our customers benefit from accurate content and streamlined processes.

Summary:

We are seeking an Associate Infrastructure Engineer to join our Infrastructure team in a support-focused, entry-level role. This position is ideal for a recent college graduate or early-career professional looking to gain hands-on experience in IT infrastructure, systems support, and platform operations.

The Associate Infrastructure Engineer will primarily support end-user systems, machine setups, and internal support tickets, while learning core infrastructure concepts under the mentorship of senior engineers. This role provides exposure to enterprise systems, cloud platforms, and operational best practices in a collaborative, growth-oriented environment.

This position follows HomeSource’s hybrid work model and does not require travel responsibilities.

Role Responsibilities:

Infrastructure & Systems Support

·      Assist with workstation and laptop setup, configuration, deployment, and troubleshooting (Windows/macOS).

·      Support onboarding and offboarding processes, including account setup, hardware provisioning, and access management.

·      Help maintain and monitor basic infrastructure components under the guidance of senior team members.

Help Desk & Ticket Support

·      Respond to and resolve Tier 1 / Tier 2 support tickets related to hardware, software, network access, and user issues.

·      Escalate complex issues appropriately while documenting troubleshooting steps and resolutions.

·      Provide friendly, professional support to internal employees across the organization.

Maintenance & Documentation

·      Assist with routine system maintenance, updates, and inventory tracking.

·      Create and update internal documentation, SOPs, and knowledge base articles.

·      Follow established IT and security best practices.

Collaboration & Learning

·      Work closely with Infrastructure Engineers, IT leadership, and cross-functional teams.

·      Learn infrastructure concepts such as networking, servers, cloud platforms, and security fundamentals.

·      Participate in team meetings and training sessions to develop technical skills and professional growth.

What we’re looking for:

·     Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent hands-on experience).

·     Strong interest in infrastructure, systems, and IT operations.

·     Basic understanding of:

o  Windows and/or macOS operating systems

o  Computer hardware components

o  Networking fundamentals (TCP/IP, DNS, VPN concepts)

·      Excellent communication and customer service skills.

·      Strong problem-solving ability and eagerness to learn.

·      Ability to manage multiple tasks and prioritize support requests.

Compensation at HomeSource

We are committed to providing competitive compensation for all roles at HomeSource. We carefully consider multiple factors when determining compensation, including your skills, experience, and location while balancing internal equity relative to peers at the company.

Where You’ll Work

You will experience the best of both worlds with our innovative hybrid work model. Imagine having the freedom to work from the comfort of your own home two days a week, while also enjoying the energy and camaraderie of our vibrant office environment for three days. It's the perfect fusion of flexibility and collaboration that empowers you to thrive.

At the heart of our culture is a commitment to fostering an exceptional work-life balance. We believe that your personal well-being is as important as your professional growth. With our unique approach, you can seize control of your schedule, dedicating focused days to conquer tasks from home and immersing yourself in the team synergy at our office.

What We Offer

·      Competitive salary

·      Growth-oriented environment with potential for career advancement.

·      Collaborative and inclusive company culture.

·      Access to cutting-edge technologies and tools.

Equal Opportunity Statement

HomeSource provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.