Support the Residential & Accessory Product Managers in the strategic and tactical execution of product lifecycle management, including market research, product development, go-to-market planning, and post-launch support for residential operators and accessories.

Skills/Experience Requirements:

• Sales, installation, and service experience in construction and/or technology industries
• Computer Literate (Word, Excel, Power Point)
• Advanced PowerPoint skills, including the ability to design visually compelling presentations, create custom graphics, and effectively communicate complex product information to diverse audiences.
• Verbal and written communication skills
• Experience working effectively on cross-functional teams
• Oracle system knowledge

Education Requirements:

• BA/BS in Marketing, Business, Mechanical Engineering, Electrical Engineering, or related field.  MBA or technical certifications a plus.

Physical/Work Environment Requirements:

• Standard Office Environment
• Moderate Travel (15-25%)
   

• Assist in managing the full lifecycle of residential operator and accessory product lines, from concept to end-of-life.
• Assist in development of new products programs for field sales groups, plants, customer service and customers
• Support resolution of daily tactical issues, including service, quality, and supply chain concerns.
• Provide architectural design product support to architects, builders, sales and customers
• Provide new customers with installation instruction and training during initial installation of operator products
• Support District Sales Managers with new customer on-boarding which includes, but not limited to:
  • Identifying customer needs and sales opportunities to maximize and grow sales
  • Ensuring the customer is carrying the right product portfolio to ensure success
  • Ensuring proper product is stocked to service in the field by advising of service parts
• Train field sales and customer service on new products and programs
• Support manufacturing in managing existing products
• Participate in cross-functional product development efforts, including ideation, prototyping, testing, and launch.
• Assist with research, writing and publishing of Product Information Bulletins (PIBs)
• Assist in preparation for major industry product shows
• Coordinate and track Engineering Change Orders (ECOs) to ensure timely implementation and communication.
• Assist in the development of market research, product strategy as well as the design, development and introduction of new products
• Support the development of sales literature
• Assist with concept and build of operator & accessory displays
• Work with Genie and ASD pricing teams on price loading of new products in MXP, JDE, and Oracle
• Assist with development of residential & accessory service parts price list
• Support maintenance of pricing structures in JDE for Genie and OHD Sales Channels
• Prepare, load and maintain Genie product and pricing in all Pro channels across ASD
• Create one-off instructional documents for customer use
• Conduct competitive analysis to identify market trends, pricing strategies, and product positioning opportunities.
• Monitor product performance metrics (e.g., NPI Vitality, sales, returns, customer satisfaction) and recommend improvements.
• Maintain product documentation including feature specs, FAQs, and training materials.
• Coordinate with digital marketing to support product launches, promotions, and content creation.
• Assist in managing product roadmaps and prioritizing features based on customer feedback and business goals.
• Other responsibilities as determined by manager to product management operation