Associate Project Manager

The Associate Project Manager will be responsible for internal and external customer care for modernization and parts factory orders, including order requirements, tracking, reporting, technical support, order assistance, and payment‑related assistance while coordinating relevant functions for complete case ownership in Electrification Services (ELSE) to ensure customer satisfaction. In this role you will ensure customer satisfaction through effective management of the production order cycle and post‑delivery customer support. Our mission is to perform consistently and deliver value‑added services to our customers with the highest level of quality, exceeding customer expectations. Work model for the role: Onsite in Florence, SC. Accountability Leading the project team allocated to the project. Monitoring and controlling project progress, efficient resource utilization, and project financials. Identifying, qualifying, quantifying, managing project risk, and ensuring all opportunities are identified and pursued. Driving the formal acceptance of the project, contract close‑out, and acknowledgment by the customer, all in accordance with the contract. Primary sales channel contact for day‑to‑day operational aspects of project scope. Lead the contract review of new projects and get the definition of the scope before the project initiation. Ensures a clear understanding of the order contractual requirements by the project team. Create and execute project work plans to meet changing client needs and requirements with various product lines. Coordinate directly with scheduling, operations, quality and shipping to ensure that the orders are completed and ship on time. Ensure the factory orders follow the best practices and company policies to lead to a successful close‑out and on‑time delivery. Builds and maintains strong relationships with internal and external stakeholders and effectively communicates with all stakeholders. Tracking and reporting order planning activities. Qualifications Bachelor’s degree with 2 years of experience, or associates with 4 years and HS with 6 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service. Strong knowledge of Microsoft programs, Excel, Word, PowerPoint, Microsoft Outlook. Strong communication skills (oral and written). Strong knowledge of SAP would be a plus. Operates in a fast‑paced environment where critical decisions must be made quickly and teamwork is essential. ABB is an Equal Employment Opportunity and Affinity Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to gender (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit #J-18808-Ljbffr