Associate Technical Service Representative, Kohler Energy Apply
Associate Technical Service Representative, Kohler Energy Work Mode: Onsite Location: Onsite at Kohler Energy, WI Opportunity Lead point of contact for domestic and international end customer phone calls and emails. This position requires excellent problem solving, communication, and multitasking skills to ensure timely and accurate internal and external customer service. Providing details on marketing, pricing, and sales related information are a significant part of this diverse role. Specific Responsibilities Receives, prioritizes, and responds to internal and external customer inquiries via phone, email, and other means of correspondence. Actively seeks solutions and offers suggestions to resolve customer situations within the established guidelines. Accurately and thoroughly logs correspondences and follow up information in the approved customer communication system. Builds Relationships with internal and external customers by effectively communicating and working with other departments to organize product and service information. Maintain product and application knowledge as it relates to the functions and features of Power System products. Compile, analyze, and report Customer Service-related correspondence data. Participate in team projects related to process improvement, cost-reduction efforts, service improvement initiatives, and any other projects assigned related to Aftermarket Parts and Service. Escalate technical and commercial customer issues to appropriate next level as necessary. Technical Service Rep Sr. Technical Service Area Manager Manager Field Service Administrative and department tasks as assigned. Skills/Requirements Associates degree in related field preferred but not required Minimum or 1 year of customer service experience in technical or related field. Computer skills: Microsoft Suite, CRM system. Individual should have excellent customer service and communication skills Problem solving and critical thinking skills preferred Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $23.70 - $29.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. Available benefits include medical, dental, vision & 401k. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So, we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! *Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies. On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com . It is Kohlers policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
