Asst Mgr-Service Center

Service Center Manager SupportSupport the service center manager in leading employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.Essential FunctionsEstablish and maintain effective working relationships involving communicationEnsure that daily pre-shift meetings take place with all employees every dayAssist service center manager in communicating and aligning the service center's culture and operating plan with FedEx Freight's vision and mission promoting organizational changeLead employees in knowledge and skill development; monitor all education activity and mentor involvementConvey clear expectations and hold people accountable for achieving goals, apply applicable corrective action when necessary to redirect employeesResponsible for the clean and safe working condition of the facility and equipmentEstablish and maintain a center safety committee and support their activitiesEnsure all security measures are taken to protect employees, freight, equipment, and the facilityRoutinely communicate with sales to ensure operations/sales alignment and that customer's needs are metContinually review center's shipment volume, dock layout, pickup and delivery routes, staffing plan, equipment utilization, and other processes to ensure optimal effectiveness and efficiency while meeting customer's needsWork with the service center manager to lead employees in maintaining all service center processes as outlined in operations procedures to ensure all shipments stay within the designated operating cycleLead employees in proper freight handling practices, including all claims prevention, hazardous materials, over-short-damage, freight analysis requirements and use of tools and equipmentReview and monitor all production and efficiency measurements as reported in various measurement formatsSearch for ways to improve by communicating with and involving service center employeesManage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicableReview invoices, controllable cost report, and any other financial statements to measure business performance against budget and reduce costs when possibleWork with general office and regional support positions to ensure consistency and compliance in all service center task requirements and expectationsCommunicate routinely with service center manager to ensure alignment in leadership direction and guidanceComply with all applicable laws/regulations, as well as company policies/proceduresPerform other duties as requiredDisclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.QualificationsMust possess a high school diploma or equivalentMust possess one year's experience in the transportation industry in an operations leadership role or related positionMust be able to travel as neededBasic written and verbal communication skills (documentation, communication with peers, supervisors, etc.)Strong communication skills (written, oral, and visual)Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures preferredAble to work in a remote location, taking self initiative without requiring immediate local supervisionMust be multi-tasked oriented and possess good organizational skillsProficient in Microsoft Office and Internet