Position Details
Ats Analyst It End Users Apply
Overview:
Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.
Job Title: ATS Analyst - IT End Users
Location: Columbus, OH, 43230
Duration: 5 Months
Job Type: Contract
Work Type: Onsite
JOB DESCRIPTION
- ATS Analyst
- Onsite Level 2 technical analyst responsible for diagnosing, troubleshooting, and resolving home office client issues.
- Resolve or properly route any escalation issues unable to be resolved by level 1 help desk.
- Provide technical solutions utilizing a wide variety of software tools across multiple operating systems.
- Coordinate local and remote office service incident resolution via phone, teams, e-mail, and in person interaction.
- Complete service requests, respond to pages, and provide onsite AV Support.
- Reports to manager and works directly with other analysts and Sr Analysts.
- No direct reports.
- Primary location(s) at DC3 Morse Rd and DC9 514 Exchange Way.
- 2-3 years' experience supporting PC software/hardware in a PC/LAN environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
