Audio Visual Support Engineer

Position: Audio/Visual Support Engineer

Location: Nashville TN (Onsite)

Duration: Fulltime

Job Description

Roles & Responsibilities

• Provide white glove on-site support for Audio/Video solutions in conference rooms for larger events, meetings, and webinars.
• Perform tasks that require physical presence at Customer Locations.
• Perform installation, configuration, and troubleshooting of Audio/Video devices, conference room
• devices, Windows devices, and Teams/Zoom conferencing solutions.
• Perform connectivity management tasks such as connecting devices, hard resets, soft resets,
• providing remote access to Level 2 teams, and supporting the full duration of meetings or events.
• Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards.
• Perform basic troubleshooting steps such as power cycling devices or checking physical connections.
• Perform physical maintenance tasks such as rack and stack operations and equipment labeling.
• Handle the installation, replacement, or removal of equipment components.
• Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links.
• Maintain an inventory of equipment, track serial numbers, and manage spare parts.
• Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices.
• Perform asset management.
• Perform Audio/Video testing in conference rooms and prepare rooms 1 hour before events or meetings.

Skills & Qualifications

• Strong knowledge of ITIL processes.
• ITIL Certification.
• Strong communication skills.
• Good understanding of Audio/Video technologies.
• Good understanding of VIP support for conference room setup.
• Good experience with end-user and deskside support